Summary: Federal departments and agencies increasingly are exploring their sourcing options for HR service delivery – including in-house consolidated organizations, Federal Shared Services Centers (SSCs) and commercial providers – as a means of transforming their human resources (HR) function for higher performance. They believe that by making the appropriate sourcing decisions, they may achieve greater control, avoid capital outlays, reduce operating costs, provide better service, and better focus on matters of greater value. The research results covered in this report provide insight into the sourcing experiences and success of federal departments and agencies, as noted by key HR decision makers in the Federal government.
Are you evaluating shared services or outsourcing as options for business process transformation? Are you confused about global sourcing alternatives? Speak to an EquaTerra Advisor today! Click here to contact an Advisor by email, or dial +1 713-669-9292 to reach Lee Ann Moore, VP of Market Development.
This quarterly survey provides feedback from the “front lines” of Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industries. Click here to review current findings.
