Summary: As the information technology outsourcing (ITO) market continues to expand and mature, an increasing number of buyers are finding themselves in multi-sourcing scenarios. Whether buyers arrive at this point by design or default, multi-sourcing introduces both additional opportunities and complexities into the ITO equation. At minimum, multi-sourcing mandates changes and improvements in how buyers manage their multi-supplier outsourcing environment. This paper discusses key factors to address in sourcing a multi-supplier ITO effort and provides tips for governing in a multi-sourced ITO environment.
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