Most research shows that offshoring and outsourcing are clearly the next wave of improvement initiatives for delivery of support services, but how do you decide whether you should outsource, insource or go offshore?  This site is well suited to individuals who have formalized their strategies and are evaluating and often executing internal transformation or outsourcing initiatives.   Given the complexity involved in ensuring success with any business transformation process, the expertise within this section will provide an organization some necessary tools and information to help make the right decisions for your business case.  Additionally, lessons learned from others who have traveled a similar journey often prove invaluable.  This information will help you select the right internal service delivery solution for your organization.