Strategy & Assessment: Business Process Service Delivery Assessments

Human Resources Diagnostic

Human Resources (HR) practitioners are under pressure to continually ask themselves the question: “What is the fastest and best way that my HR department can provide tangible and sustainable value?”

Line executives and employees are demanding better ongoing and pragmatic support. Traditionally, HR executives have not had access to real data and operational expertise to begin answering this question, unless they were willing to invest in a long and expensive consulting engagement. EquaTerra offers a Human Resources Diagnostic – a service designed to be completed within two to four weeks and helps HR practitioners determine how their organization is performing with respect to its peers, the market and outsourcing service providers. Our service turns analysis into an actionable plan for improvement.

EquaTerra’s HR Diagnostic services help you evaluate the performance of your HR organization to that of your industry peers. Whether you have outsourced, built an HR shared services organization, migrated HR to global service locations, or are just getting started, our HR Diagnostic gives you access to robust market data obtained from the hundreds of client engagements we are involved in every year.

EquaTerra has a comprehensive database of HR metrics to benchmark against the collected data, which contains data derived from over 100 comprehensive HR and HRO projects – meaning four or more major HR processes. Our data and service experience is not built on a high number of repetitive 401(k) or US benefits renewals that can distort process comparisons.

Our service provides a diagnostic approach so that you not only have the data, but also a high-level action plan that helps you understand the high-impact improvement areas.

Specific benefits of the HR Diagnostic include:

Access to unique peer data that can be segmented to compare HR processes whether managed internally or via outsourcing
Access to advisor perspectives on trends in HR outsourcing and shared services
Review of operational governance – either shared services or outsourcing
Quantitative and qualitative analysis of single or multiple HR processes
Future roadmap for improvement opportunities

Broad HR Expertise and Data

EquaTerra’s ability to conduct meaningful client diagnostics is a result of its robust database, which contains data from more than 1,500 process transformation projects, nearly 60 market assessments conducted in the past year, and independent market research. We also have a database of service provider bid data of more than 168 bids that can assist in determining the best future operating model for your organization. Overall, EquaTerra is able to offer more than 150,000 data points.

More specifically, the EquaTerra database provides detailed HR market data in areas including:

• HR process costs
• HR service provider pricing
• Internal cost-to-achieve
• Outsourcing cost-to-achieve
• Future-state costs
• Transition/transformation
expense
• Operational governance
• Operational governance tools
• HR technology

We leverage this data to provide you direction on how your cost structure stacks up against the market and what you need to do to make any necessary improvements.

Take it with you

For more information, download our HR Diagnostic Brochure.

The EquaTerra Business Process Improvement (BPI) Network provides articles, exclusive research, webcasts, events and service provider listings to executives in all phases of business transformation.

Are you evaluating shared services or outsourcing as options for business process transformation? Are you confused about global sourcing alternatives? Speak to an EquaTerra Advisor today!
Click here to contact an Advisor by email, or dial +1 713-669-9292 to reach Lee Ann Moore, VP of Market Development.

This quarterly survey provides feedback from the “front lines” of Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industries. Click here to review current findings.