The Value of Governance WorkPlace

In shared services and outsourcing, organizations operate with multiple service providers, geographies and service level agreements. The inability to provide cross-enterprise performance reporting in a multi-provider or blended sourcing environment is a major struggle. Managing data coming from multiple sources and in a variety of formats makes it more difficult to gather information, plan and budget, and understand current consumption patterns and demand forecasts.

Governance WorkPlace brings the power of information and collaboration to governance teams in an accessible and easy-to-use solution, and dramatically reduces the start-up costs and set-up times of managing a relationship – allowing companies to focus on proactive management and facilitate business process transformation. Governance WorkPlace’s workflow capability institutionalizes policies and procedures, which smoothes out inevitable governance organizational changes.

The solution also helps clients reduce and avoid costs, and create value, illustrated by the typical results outlined below:

Cost Reduction:

• Savings of 2-5 percent of total contract value
• Reduce cost of fully staffed governance by approximately 20 percent annually
• Reduce fees by identifying and recovering invoice errors
• Identify service level credit calculation errors
  

Cost Avoidance:

• Reduce excess or uncontrolled consumption spending by improved monitoring and reporting
• Minimize need for incremental governance staff
• Research the agreement and issue resolutions using full text search to minimize unnecessary change orders

Value Creation:

• Increase time and tools for joint planning and communication
• Ease of logging, approving and tracking new projects and initiatives using workflow capabilities
• Ability to keep relationship and priorities aligned via surveys and action plans