Other Business Processes Go to Media Type: ChooseResearchArticlesCase StudiesEventsBrochuresPodcasts/Webcasts  Research Defining Next Generation Health Care Contact Center Strategies Charting a Future Course for Outsourcing in the Pharmaceutical Industry Assessing the Opportunities for Document Services Outsourcing in the Healthcare Industry Top Five Ways to Optimize Operations and Outsourcing During Mergers, Acquisitions, Divestitures or Downsizing Emerging BPO & KPO Trends in the Pharmaceutical Industry Bigger, Broader and Better Linked: Considerations for Integrated Sourcing of Real Estate and Facilities Management It's a Question of Balance - How Professional Advisors can Add Value to the Process Outsourcing Trends in the Financial Services Industry Organizational Impacts of Outsourcing: Instituting Outsourcing Management Competency EquaTerra Position: Creating a Storybook Ending View all »  Articles Rapid Restoration Cutting out all the red tape can be the icing on the cake State Farm Insurance Dumps Service Provider Satyam Preparing for Outsourcing Pharmaceutical Outsourcing’s New Frontiers: Pharmacovigilance and Clinical Data Management Cold calling is damaging the reputation of offshoring Outsourcing the Financials Determining When to Outsource: Indicators for Pharmaceutical Companies HR Optimization Through Shared Services: The State of Michigan's Experience View all »  Case Studies National Pharmacy Chain Implements Customer Contact Center Outsourcing Initiative Leading to Major Process Improvements View all »  Events Governing's Managing Technology Conference17-18 March 2010  Sacramento, CA SIG's Global Sourcing Summit 2010 30 March - 1 April 2010  Savannah, GA NASCIO 2010 Midyear Conference28-30 April 2010  Baltimore, MD  IHRIM 2010 Conference & Technology Expo2-5 May 2010  Las Vegas, NV View all »  Brochures Business in Transition Services - Managing Mergers, Acquisitions, Divestitures and Downsizing Contract Diagnostic Services - Know How Your Contract Stacks Up Customer Relationship Management Advisory Services - Transform Service Centers to Manage Critical Relationships and Maximize ROI Shared Services Diagnostic - Sustaining the Value of Shared Services U.S. Public Sector Business Support Services - Transform Business Support Functions So You Can Focus on the Needs of Your Constituents View all »  Podcasts Podcast: Sourcing Trends in the Pharmaceutical Industry View all »  Webcasts View all »