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| 08/31/10Outsourced Call Centers Return, to U.S. HomesFor years, Americans have had their phone calls about credit card bills and broken cell phones handled by people in the Philippines or India. But American firms are starting to bring call centers back to the U.S. — and this time around, they are hiring more people to work in their own homes. |
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| 08/30/10Outsourcing to India Draws Western LawyersIndia’s legal outsourcing industry has grown in recent years from an experimental endeavor to a small but mainstream part of the global business of law. Cash-conscious Wall Street banks, mining giants, insurance firms and industrial conglomerates are hiring lawyers in India for document review, due diligence, contract management and more. |
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| 08/25/10Diets That Don't Work: Where Enterprise Resource Planning Goes Wrong Too many executives see ERP solely as a technology project, believing that if they buy a new software system, inefficiencies will magically disappear. It's no surprise that it doesn't work that way. Instead, they need to treat ERP as a transformation effort involving three areas of their business: processes, technology and spending. |
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| 08/16/10US Federal Government: Cloud Services Provide Another Tool in the HR ToolboxCloud computing can streamline functions, save resources, and allow HR professionals to get away from transactional processing and focus on more strategic efforts. This article from cyberFEDS addresses what US Federal government departments should consider when evaluating cloud computing as a component in providing human resources services. |
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| 07/26/10Global HR: Developing Competencies for a Global WorkforceThe ability to interact effectively with people of different cultures is commonly addressed in leadership development programs or through expatriate assignments. But the actual competencies necessary for successful management of a global workforce are not well understood. |
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| 07/06/10The Unchanging Change OrdersA tendency we have seen in response to the economic downturn is a “work-to-rule” movement in which every modification or change put into the service-delivery rubric is treated as a change order, justifying additional fees. The over-reliance on contract terms and a constant barrage of change orders is one approach some providers have used to implicitly “upsell” the services contract. |
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| 06/23/10San Diego County's CIO Shares Secrets Behind the County's Success With IT OutsourcingSan Diego County officials know very well how tough it can be to outsource IT services. The county's 1999 outsourcing agreement with Computer Sciences Corp. (CSC) almost fell apart in 2002, when nearly 50 disputes over service prompted the county to send CSC a letter of default. Today though, San Diego County stands as a model for how to outsource a government's IT operations. A well tailored contract, a governance structure that fits the county's needs, and strong communication have all helped make the county's current IT outsourcing arrangement productive. |
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