Information Technology Go to Media Type: ChooseResearchArticlesCase StudiesEventsBrochuresBlogsPodcasts/Webcasts  Research 10 Steps for Improving Your Shared Services Brand Sourcing Software as a Service: Why, When and How UK Service Provider Performance and Satisfaction Study: 2009 2Q09 Dutch EquaTerra Information Technology Pulse Survey Results Moving Up the Metric Value Chain: Three Steps to More Strategic SLAs 2Q09 United Kingdom EquaTerra Pulse Survey Results IT Outsourcing Trends and Satisfaction Levels in the Financial Services (FS) Industry across Western Europe OutTake: The Need for Speed Belux Service Provider Performance and Satisfacton Study: 2009 Baker’s Dozen of Pitfalls to Avoid in State Government Data Center Consolidation Projects View all »  Articles Hasty Recession-era Outsourcing Deals Will Collapse This Year Outsourcing on the up with UK firms Outsourcing Prices Likely to Drop in 2010, But at What Cost? Capgemini tops outsourcing customer satisfaction league Your Top HR Tech Priorities for Next Year Revealed Mainframe Consolidation Saves Cash for Pennsylvania Government Outsourcing Industry Mergers Spell Bad News for IT ACS's IT Outsourcing Business Could Get Lost at Xerox Sourcing for Survival: What Impact is the Credit Crunch Having in the Financial Services Sector? Xerox In $6.4 Billion Affiliated Computer Services Buy View all »  Case Studies Specialty Apparel Retailer Turns to EquaTerra to Conduct Benchmark Analysis of its IT Infrastructure Large Consumer Services Company Engages EquaTerra to Consolidate IT Function Exploratory Client Service Helpdesk Outsourcing Results in Unexpected Savings EquaTerra Leads First IT Shared Services Arrangement for UK Central Government Global Pharmaceutical Company Tackles Multi-Million Dollar IT Outsourcing Initiative A Document Services Company and Its IT Outsourcing Service Provider Turn Around an Ailing Five-Year Relationship Innovative Sourcing Case Study: VF Corporation Manages ITO Request for Proposal Cycle in Record Time EquaTerra Helps Parkland Hospital Forge New IT Provider Partnership EquaTerra Helps UK City Council to Improve Value for Money in Information Technology Services Contract EquaTerra Helps Utility Company Mend Outsourcing Relationship View all »  Events Governing's Managing Technology Conference17-18 March 2010  Sacramento, CA SIG's Global Sourcing Summit 2010 30 March - 1 April 2010  Savannah, GA NASCIO 2010 Midyear Conference28-30 April 2010  Baltimore, MD  IHRIM 2010 Conference & Technology Expo2-5 May 2010  Las Vegas, NV View all »  Brochures Business in Transition Services - Managing Mergers, Acquisitions, Divestitures and Downsizing Contract Diagnostic Services - Know How Your Contract Stacks Up Expert Outsourcing Management and Governance Delivers Results Information Technology Assessment Services - Know Your IT Operating Strategy is the Right One Information Technology Sourcing Advisory Services - Achieve a Proven, World-Class IT Organization Invoice Audit Services - Increase the Value of Outsourcing Shared Services Diagnostic - Sustaining the Value of Shared Services U.S. Public Sector Business Support Services - Transform Business Support Functions So You Can Focus on the Needs of Your Constituents Utility Advisory Services - Reduce Business Support Costs and Improve Service Effectiveness View all »  Blogs EquaTerra Blog: Cloud Computing: From Blue Sky Thinking to a Real Solution EquaTerra Blog: Europe IT Trends 2010: A measured (and often more successful) approach to change EquaTerra Blog: Outsourcing Deal Complexity: An Impediment to Client Satisfaction? Or an Excuse? EquaTerra Blog: Myths, Legends, the Truth and Remote Infrastructure Management EquaTerra Blog: Software Application Development Down but not Out EquaTerra Blog: CEO Mark Toon’s Perspective on the Recent Acquisitions in IT Services Firms EquaTerra Blog: Xerox Appears Comfortable Owning the Bottom of the Technology Services Food Chain, Trawls for Treasure with ACS EquaTerra Blog: ‘Texans’ Perot and Dell Unite to Take on Titans, IBM and HP/EDS EquaTerra Blog: Forecast for IT Budgets View all »  Podcasts The Echo: 4Q09 Podcast Podcast: Security Breaches in China - What Does It Mean For Outsourcing? 4Q09 Pulse Survey Results - Podcast Excerpt Series Podcast: What's driving interest in SaaS? 3Q09 Pulse Survey Results - Podcast Excerpt Series Podcast: How the Economy is Driving Software Application Decisions Podcast: Protecting Against Risk in Applications and Code Podcast: Impact of US Stimulus on Healthcare Industry Podcast: Is Outsourcing Deal Pricing Going Down With the Market? View all »  Webcasts Innovative ITO Sourcing: VF Corporation Blazes a New Trail City of Minneapolis Case Study - 2nd Generation Outsourcing in the Public Sector; Password: outsourcing Understanding the Role and Importance of Information Technology to Business Process Outsourcing Success (2008 Update to “The Role of Enterprise Software in Business Process Outsourcing” Webcast); Password: technology The Role of Enterprise Software in Business Process Outsourcing (2007 Update to “Buying Patterns for ERP in BPO” Webcast); Password: erp View all »