| 12/16/09Specialty Apparel Retailer Turns to EquaTerra to Conduct Benchmark Analysis of its IT InfrastructureA large specialty retailer was looking to improve its IT capabilities, speed to market and cost competitiveness. To do so, the company retained EquaTerra to conduct a benchmark analysis so it could see how it compared to industry best practices. The eye-opening analysis led the retailer to engage a global sourcing provider so it could transform its IT infrastructure and thereby improve upon several lagging IT competencies. As a result, the retailer got on track to consolidating its IT systems, migrating retailers’ locations to a wireless network, and fully leveraging the provider’s global operations and support infrastructure. |
|
| 08/05/09Large Consumer Services Company Engages EquaTerra to Consolidate IT FunctionEquaTerra helped this U.S.-based company identify, screen and transition its IT processes to an outsourcing partner. With EquaTerra’s assistance throughout the entire transition, the company successfully transferred its IT infrastructure and software application and maintenance operations to a third-party outsourcing provider. As a result, the company is on track to reduce its costs by 20 percent and gain access to industry best practices. |
|
|
|
|
|
|
|
| 10/30/08National Pharmacy Chain Implements Customer Contact Center Outsourcing Initiative Leading to Major Process ImprovementsThis large pharmacy chain was looking to outsource its contact center operations for its website and two subsidiaries. The company turned to EquaTerra to help it evaluate the best service provider for the job. EquaTerra led the company through a comprehensive service provider selection process to ensure the right provider was hired for the job. This process included multiple site visits to on-shore and near-shore contact center facilities. Today, the company boasts full-fledged contact center operations and provides its customers with round-the-clock customer service. |
|
| 07/31/08EquaTerra Helps Large Beverage Company Forge Strategic Application Development PartnershipThis large beverage company was looking to consolidate its application maintenance services with a single provider in a tactical effort to save money, improve service levels and encourage innovation. The company engaged EquaTerra in its quest to identify a qualified service provider. EquaTerra led the company through an innovative selection process and helped the beverage giant enter into a five-year, $65 million application development services contract with a major global service provider. Overall, the company estimates it will experience cost savings of more than 30% over the term of the contract. |
|
| 07/29/08EquaTerra Helps Leading Consumer Packaged Goods Supplier Discover the Beauty of Global HR OutsourcingThis case study examines how a major consumer packaged goods supplier turned to outsourcing as a means to achieve a globally strategic HR Organization. With EquaTerra’s help, the company was able to conduct a thorough assessment of whether it should “build” or “buy” a global HRIT system, navigate the service provider selection process, and negotiate a win-win contract for all parties. In the end, this company was able to achieve significant cost benefits and service level improvements – much of which previously was unattainable without EquaTerra’s objective evaluation and strategic recommendations. |
|
| 01/31/08EquaTerra's Comprehensive Assessment Leads Consumer Goods Company on Supply Chain Sourcing MissionA global consumer goods company, after undergoing an aggressive acquisition strategy and facing “street” pressure to improve profitability, had turned to outsourcing to help drive efficiency and unite its global operations. Shortly after a successful sourcing pilot program, the company turned to EquaTerra to help bring the pilot outsourcing initiatives to a broader set of global locations. EquaTerra provided the company with a detailed and objective assessment and later worked with the organisation’s executives to brainstorm, develop and coordinate a global sourcing solution that would unite the global company’s Supply Management processes. Overall, EquaTerra’s assistance with design and implementation of the company’s sourcing strategy enabled the company to enhance its global procurement processes and tools. |
|
| 11/30/07Consumer Products Company Seeks to Upgrade its HR Service Delivery ModelThis case study explores how a small, traditional consumer products company can use EquaTerra’s services. With limited HR resources and a small HR department, this consumer products company was looking to utilize its HR staff in a more strategic way and improve the way it delivered HR benefi ts to employees. Through a detailed assessment, EquaTerra advisors were able to help this client identify key ways to improve its HR business processes and service delivery. While cost savings is not always possible for smaller and mid-sized companies, EquaTerra’s assessment showed the company’s executive team that there are ways to become more nimble in business through a shared services model and a more aligned and strategic business strategy across business functions. |
|
| 11/30/07EquaTerra Delivers Ground-Breaking Outsourcing Deal for Thomas CookThis case study details how EquaTerra helped one of the U.K.’s largest travel companies chart new territory, moving its shared services centre offshore to India. With the growing demands and innovation associated with the global travel industry at its door, the company needed a new approach to achieve cost savings while maintaining superior customer service. Thomas Cook U.K. & Ireland (Thomas Cook) achieved not only major and sustainable cost savings, but it was able to retain and build on the efficiencies of the company’s first outsourcing deal, which was signed in 2001. |
|
| 11/30/07EquaTerra Has the Recipe for Support Services at Darden Restaurants, Inc.Darden Restaurants, Inc. was faced with an opportunity to redefine how back-office support services should be delivered to best meet the needs of its operating divisions. Like many companies, Darden was interested in the advantages of outsourcing, but senior management wanted to ensure that outsourcing was the right decision at the right time. To assist with the decision-making process, Darden requested that EquaTerra assess the company�s current situation, develop a service delivery model for the future and prepare a transformation plan that would meet its need. The result was not what Darden management had expected. |
|
Case Studies 
