| 01/17/11EquaTerra Helps Ensure the Health and Welfare of a Global Manufacturing and Services Firm's Employees Through Benefits RFP SupportNearing the end of its 10-year contract term with a health and welfare benefits administration outsourcing provider, a global, diversified manufacturing and services company was dissatisfied with the supporting technology and levels of service center support. EquaTerra helped by providing expert guidance throughout the RFP (request for proposal) process, and advisory services during the evaluation and selection process, enabling the client to select a new, best-fit provider to support and manage its benefits programs for its employees. |
|
| 06/14/10Water Company Has Optimised Information Systems on TapThis water company had a long-standing relationship with its incumbent Information Services (IS) supplier. Operating under two separate contracts, the supplier provided IT infrastructure services and applications development and maintenance respectively. In recent years, service quality, service levels and overall user satisfaction had deteriorated. Furthermore, the company wanted to rebalance IS services to deliver best value IT provision. |
|
| 04/07/10EquaTerra's Expertise Guides Large Company Throughout its Search for IT and ADM Outsourcing PartnersAfter a large outsourcing agreement was terminated, EquaTerra was engaged to help the electric delivery company re-evaluate its information technology (IT) and application development and maintenance (ADM) outsourcing arrangements. With a short timeline and a variety of obstacles, EquaTerra was able to help the company secure a new long-term relationship with two proven service providers. The company is now poised for a successful long-term outsourcing journey. |
|
| 03/22/10TV Organisation Broadcasts F&A Outsourcing and Internal Transformation BenefitsFaced with falling advertising revenues, this organisation engaged EquaTerra to investigate opportunities to create value from outsourcing and transforming elements of its back and front office support functions. Ultimately, Finance and Accounting tasks were outsourced, while Human Resource and Procurement tasks underwent internal transformation. |
|
| 03/17/10Global Music Company Changes its Tune Finance and Accounting Service Delivery Evolves to Support Business Needs and Adapt to Market Changes: Significant shift in market dynamics placed pressure on the company's revenue and profitability. As a result, the business re-examined its finance cost base for both its North American and European operations and identified an opportunity to deliver cost saving and efficiency benefits. |
|
|
|
| 07/01/09Global Pharmaceutical Company Tackles Multi-Million Dollar IT Outsourcing InitiativeA leading global pharmaceutical company turned to IT outsourcing to lower costs, improve IT efficiencies and diversify risk within its IT operation. With a sound relationship in place with EquaTerra and internally aligned executives with a shared vision, the company was able to establish and execute an end-to-end IT outsourcing deal with a single provider worth more than $700 million. |
|
|
|
| 04/01/09Innovative Sourcing Case Study: VF Corporation Manages ITO Request for Proposal Cycle in Record TimeA typical information technology outsourcing (ITO) request for proposal (RFP) cycle can span five months or longer. VF knew they wanted to follow a different path and sought a revolutionary approach to the RFP process that would deliver the results they were seeking in a compressed timeframe. The key criteria they established upfront ultimately enabled VF to go from strategy development to vendor selection in a mere six weeks, and successfully leveraged innovation to achieve their strategic and tactical goals. |
|
| 03/11/09E.W. Scripps Blazes Path that Leads to Most Comprehensive Mid-Market HR Outsourcing Deal of Its KindIn an effort to improve its back office HR operations and gain access to new HR tools and capabilities, E.W. Scripps made a strong internal business case for outsourcing. To help it strategically navigate the outsourcing process, Scripps engaged EquaTerra to advise it throughout the entire sourcing process, from RFP and service provider selection to contract negotiations and governance. Scripps’ five-year outsourcing contract is considered the most comprehensive HRO deal for a mid-market company – and has helped to blaze a trail for other companies of this size to pursue outsourcing as a means to become more strategic though streamlined processes and broader access to new capabilities. |
|
| 02/28/09EquaTerra Helps Parkland Hospital Forge New IT Provider PartnershipStrong Service Levels and Sound Governance Keys to Success: After its IT service provider missed several key service levels, Parkland Health and Hospital System decided it needed to evaluate its provider relationship. The organization retained EquaTerra to assess its contract and make recommendations for improvement. EquaTerra guided hospital officials as they forged an improved relationship with a new provider – a relationship that not only had detailed service level agreements in place, but one that was committed to strong governance. |
|
| 12/22/08EquaTerra Helps UK City Council to Improve Value for Money in Information Technology Services ContractThe City of Edinburgh Council was in the process of negotiating a contract extension with its information technology (IT) service provider regarding front-line service applications (public-facing applications such as desktop, networks and printing services) and wanted to undertake a final piece of due diligence before agreeing the contract extension. The proposed IT improvement project could not be offered to the market in a competitive process, as a single preferred provider was used to deliver all IT services to Edinburgh Council. The council therefore wanted their provider’s proposal to be assessed in terms of cost, approach and risk to ensure that it represented good value for money. EquaTerra was engaged to analyse key services and make recommendations, as well as assisting with managing the partnership more strategically. |
|
Case Studies 
