BeLux Service Provider Performance and Satisfaction Study: 2009 Each year, EquaTerra undertakes an investigation into organisations’ satisfaction with their outsourcing service providers. The research results are recognised as the most extensive and representative ‘perception study’ on the issues of Information and Communication Technology (ICT) sourcing in the marketplace today. This comprehensive research study is conducted in a number of European countries using a common format to enable Europe-wide analysis and conclusions. This year’s BeLux study investigates over 400 outsourcing contracts held by over 140 of the top IT spending organisations in the BeLux. The total annual value of the contracts included in this study is over €1.5 billion, accounting for more than 80% of the total BeLux outsourcing market in terms of annual contract value. Click here to view this document. Adobe Reader is required to view this document.