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| 04/23/12It's Time to Rethink OutsourcingKPMG Shared Services and Outsourcing Advisory US leader Cliff Justice writes for IT Business Edge's CIO Update: It's clear that the outsourcing and business services industry is about to go through a change like never before. |
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| 04/17/12Houston, We Have an IT Governance ProblemAnticipating potential pitfalls, detecting warning signs and acting at the first signs of trouble are the keys to a well-functioning governance framework. KPMG's Harvey Okin offers advice in this cio.com article on how to identify governance issues before they become real problems. |
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| 04/04/12How the Cloud Found Mitchells & ButlersThe UK hospitality company which owns brands such as Harvester, O'Neill's, and All Bar One uses outcome based supplier selection with the aid of KPMG to modernize IT after several years of underinvestment. |
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| 02/29/12Investment in IT Critical to Recovery With global economies stuttering, over half of company executives believe that investing in IT will help them kick-start their businesses. The finding, from KPMG interviews with 300 business leaders worldwide, suggests the executives are feeling more positive about driving growth in their own organisations. |
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| 02/29/12Seeking Growth Beyond the Eurozone: Implications for Global Business ServicesWhile there is much talk around increased protectionism and “de-globalisation” in the West, driven by weak local economies and populist politics, it is highly debatable whether these trends will slow Western firms’ expansion into Eastern and Southern Asian global markets. New KPMG research reinforces this point. |
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| 01/11/12Public Sector Outsourcing and the New NormalToday’s interest in government outsourcing is still based on cost savings, but the ambitions are far broader. Governments around the world are now considering outsourcing as a means to a completely new way of delivering services in a highly cost-effective manner. |
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| 12/07/11Discovering the Social Network's Pot of GoldTo conduct digital transformation projects, firms will need to address a number of unique challenges presented by the current trajectory of corporate social media adoption. |
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| 11/29/11Procurement Could Use Some PRIn order to create new opportunities and increase engagement from stakeholders procurement must promote itself better, a panel of senior buyers concluded. |
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| 11/09/11BNA's Life Sciences Law and Industry Report on Social Media and its GovernanceFor pharmaceutical and life sciences companies, social media is no longer just social -- it’s commercial, and it’s becoming a key element of business strategy. This Bureau of National Affairs' (BNA) Life Sciences Law and Industry Report focuses on the need for pharmaceutical companies to adopt a clear social media governance framework to avoid risks. Companion webcast link included. |
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| 08/25/11Executive Viewpoint: Focus on the Business Many CIOs are hearing from their colleagues in the C-suite, “Put in the cloud. I heard we can save 30 percent.” And it well may, taken in isolation. But does every cloud solution really support the overall mission of the business? |
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| 08/24/11Wary Customers Turning to Shared ServicesIn its 2Q11 Sourcing Advisory Pulse Survey, management consultancy KPMG found that demand is increasing for the use of shared services in outsourcing deals to drive internal process improvement. The drive to shared services means customers must use new metrics to measure vendors, and vendors must be more careful in choosing engagement. |
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| 08/22/11Up Then Out? Shared Services Strategies that Help Promote Best PracticeThe shared services organizations that are more successful are the ones that mature beyond transactional processing to drive relevant business value. In addition to reducing costs, they increase productivity, competitive advantage, agility and efficiency across processes. Though it can sometimes be challenging, management can take several steps to ensure that shared services organizations offer strategic advantages to the company, while creating clear exit options at the same time. |
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| 08/02/11CIOs Lack Adequate Cloud Computing KnowledgeTraditional IT outsourcing customers are struggling with cloud computing, according to IT service providers and outsourcing advisors surveyed by KPMG Sourcing Advisory. IT service providers and advisors rated their IT executive customers' facility with various aspects of cloud computing on a scale of one to five, where one represented "very unskilled" and five represented "very skilled." IT executives earned embarrassing scores from their providers and advisors. |
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| 07/22/11HR, Sourcing ImperativesWhat will a jobs recovery mean in terms of HR strategy? Are there outsourcing levers that can be used to moderate the impact of an approaching sharp return to full productivity? |
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| 06/21/11How To Succeed in OutsourcingWhen the pressure is on to reduce costs, many organizations decide to outsource some IT functions. While many enterprises are happy with these relationships, others report difficulties. A careful, thoughtful approach to each stage of the outsourcing process can help make IT outsourcing arrangements successful for both parties. |
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| 06/07/11US economy and unemployment worry Indian tech firmsEarly signs of a potential slowdown in the US, marked by high unemployment and weakening consumer demand, is causing anxiety among India .s top tech firms deriving more than half of their business from the world's biggest market for software outsourcing. |
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| 06/05/11Unlocking New Value in Global Business ServicesCFOs are pursuing advanced operating models and integrating internal service centers, third-party resources, cloud technologies and highly skilled services into a cross-functional portfolio of services that not only reduces costs but simplifies access, improves agility and drives new value. This "extended global enterprise" model reflects a new level of maturity in global business services. |
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| 05/16/11Offshoring: 7 Tips to Prepare for India's Proposed Privacy RulesThe Indian government has finally taken a step toward creating a comprehensive set of data protection rules to safeguard privacy, but the proposed regulations released this spring are likely to have a major impact on the global enterprises doing business with Indian outsourcers. |
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| 05/16/11Reporting for Duty: Speeding up the close and reporting cycleDespite increased financial reporting complexity and requirements, companies are closing and consolidating faster, and even more are setting aggressive goals to shorten the Record-To-Report (R2R) process. Companies that do not accelerate their process could be at a straegic disadvantage, but perhaps surprisingly, achieving results can be relatively painless when taking a well-planned analytical and comprehensive approach. |
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| 05/04/11Weighing Multiple Service CentersThe drivers leading to a multiple-center solution are real, but the advantages must be equally measured against real cost and management burdens. |
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| 05/03/11To RPO or Not to RPO?Internal HR departments in organizations around the world, and their parent companies, struggle with the idea of outsourcing any, or some, of their recruitment processes. This hesitation is understandable from an emotional standpoint, as the recruiting function is all about people -- a company's most important asset and, in many cases, a business differentiator. But many of these organizations fail to look at the potential benefits of recruitment-process outsourcing from a business standpoint. |
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| 04/27/11Some Good Reasons to Think Holistically about Global SourcingOrganizations are looking to define a sourcing agenda that incorporates an optimal global services delivery mix to meet current needs and to evolve this model over time in response to changing organizational needs, economic conditions, and service provider and delivery location capabilities. |
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| 04/19/11Pricing Models For IT Sourcing: Comparing the New and OldAs the recession recovery continues, providers are not offering price cuts anymore; instead they’re offering new pricing schemes. But as the models get more and more complicated, and the lines between fixed and variable costs blur, how can you as a buyer be confident that you’re getting the most bang for your buck? |
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| 04/05/11High Growth Markets: Serving up successInsight and perspective from KPMG on today's global economic hot spots: While there's no question high growth markets such as China and India have been affected by the global economic crisis, they continue to offer strategic opportunities -- whether you want to tap into the rising consumer affluence in these markets or reduce costs through better sourcing. |
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| 03/22/11Switching Outsourcing Providers: 10 TipsIT leaders are doing as much re-sourcing -- bringing work back in-house or transferring it to a new provicer -- as they are signing new outsourcing deals. But "recompeting"an IT services deal isn't simple. Consider these tips before switching outsourcing providers. |
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| 03/10/11Keep Resourcing, Recruiting StrongAs the business cycle recovers, inventories come down, and manufacturing and services resume, how will we get the product out the door with less-highly-skilled help? There are several things we should be doing now to meet that recovery. |
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| 02/17/11Outsourcing Buyers Are Ready for ChangeIn EquaTerra's 4Q2010 Pulse survey, respondents ranked how legitimately “hot” (defined as truly having a business impact on buyer organizations) they felt a predefined list of market trends will be in 2011, with a rank of one representing cold or little market impact and five representing hot or having a major market impact. |
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| 01/07/11Getting a Handle on PayrollsAs businesses develop with more and more revenue coming from global markets, we are increasingly faced with very real problems in getting good data on the smaller populations around the globe that perform services for our companies. |
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| 01/05/112010: 30 deals en een schrale markt Weinig grote deals, veel contractverlengingen, een hoop leverancierswisselingen, onvrede, benchmarking en een zware tarievendruk. Zo zag de uitbestedingsmarkt er in 2010 in grote lijnen uit. Kortom, een echt crisisjaar. Maar 2011 wordt weer een bloeiend outsourcingsjaar, is de verwachting. Aangezwengeld door cloud computing en de roep om meer kwaliteit en flexibiliteit. |
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| 01/05/11Lean en IT: focus op waardeDe opkomst van lean binnen de IT-sector is onmiskenbaar. Zowel Gartner als Forrester hebben in 2010 regelmatig in hun uitingen hun visie op de inzet van lean binnen IT besproken. Ook worden delen uit leanmanagement steeds vaker concreet toegepast. Maar wat is nu de waarde van lean? Dit artikel gaat nader in op de mogelijkheden van lean ten aanzienn van IT, bidden de domeinen ontwikkeling, beheer en de IT-systemen zelf. |
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| 01/05/11US Government: How to Make Procurement Less PainfulThe open-procurement bid process is frequently seen as a costly, time-consuming headache for state and local agencies. But hardly anyone disputes that it’s what’s best for taxpayers. Ways of cutting through an open bid’s red tape do exist, which IT departments might want to evaluate as maneuvers for surviving their budget shortfalls, as some departments are facing cuts of up to 20 percent. |
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| 01/04/1111 Outsourcing Resolutions You Should Make in 2011Customers play a significant role in the success or failure of any outsourcing deal. CIO.com offers eleven resolutions for the striving outsourcing customer, sure to set things on a better course in the new year, whether your deal is in the ditch or just a little disappointing. |
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