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| 03/22/11Switching Outsourcing Providers: 10 TipsIT leaders are doing as much re-sourcing -- bringing work back in-house or transferring it to a new provicer -- as they are signing new outsourcing deals. But "recompeting"an IT services deal isn't simple. Consider these tips before switching outsourcing providers. |
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| 07/06/10The Unchanging Change OrdersA tendency we have seen in response to the economic downturn is a “work-to-rule” movement in which every modification or change put into the service-delivery rubric is treated as a change order, justifying additional fees. The over-reliance on contract terms and a constant barrage of change orders is one approach some providers have used to implicitly “upsell” the services contract. |
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| 06/23/10San Diego County's CIO Shares Secrets Behind the County's Success With IT OutsourcingSan Diego County officials know very well how tough it can be to outsource IT services. The county's 1999 outsourcing agreement with Computer Sciences Corp. (CSC) almost fell apart in 2002, when nearly 50 disputes over service prompted the county to send CSC a letter of default. Today though, San Diego County stands as a model for how to outsource a government's IT operations. A well tailored contract, a governance structure that fits the county's needs, and strong communication have all helped make the county's current IT outsourcing arrangement productive. |
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| 06/21/10Auditing Is Up to YouExtensive subcontracting and alliances impose a heightened burden on the client company to audit and understand the source, character and depth of subcontractors' services. The fact that the overall service level is the responsibility of the primary provider does not remove the burden on the client to verify and validate the nature of the subcontractor resources. |
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| 03/19/10Beware Those Joint VenturesThe problems of doing business with a joint venture are complex and difficult to assess. It falls to the client company to determine the true root cause of problems and then allocate responsibility. |
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| 01/20/10Sourcing Under Review: SSON Interviews Rick BertheaudShared services organizations are pushing the envelope by building positive partnerships with their clients and scrutinizing their sourcing practices. Procurement sourcing may be the next truly big thing.This article was originally posted on the Shared Services & Outsourcing Network's Premium Website. See www.ssonetwork.com. |
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| 01/04/10Rethinking the RFPAs the procurement cycle gets more complicated, are HR buyers doing enough up front to clearly specify their problems and needs? |
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| 11/16/09IBM Outsourcing Deal with Texas Still Worth It, Consultants SayThe report said the Texas Department of Information Resources and IBM were in uncharted territory and probably couldn't have foreseen all the difficulties. The state's massive computer outsourcing contract with IBM is mired in delays, server meltdowns and disputes, but it can still be salvaged. |
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| 11/16/09Texas Releases Recommended Fixes for Data Center ConsolidatoinThe study, called the Holistic Remediation Strategy, was prepared by consultancy EquaTerra at DIR's request. The report says that neither the state nor IBM -- the vendor managing the contract -- are seeing the benefits that were predicted when the $863 million contract was awarded in 2006. EquaTerra advised the state to Texas renegotiate the contract by the end of 2009. |
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| 09/02/09Top Ten Tips for a Smooth Contract RenegotiationFor all those of you who might now be heading back to the negotiating room to redraw agreements, SSON has compiled Top Ten Tips for a Smooth Contract Renegotiation, with experts from a number of the shared services and outsourcing space’s top advisory and legal firms. EquaTerra's COO Mark Robinson contributes. |
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| 06/24/09Pennsylvania's Outsourcing Success StoryBrenda Orth, deputy secretary for information technology and CIO of Pennsylvania: "The Office for Information Technology (OIT), part of the Governor's Office of Administration (OA), leads Pennsylvania's technology initiatives. Focused on both vision and execution, the OA/OIT is committed to ensuring that every dollar spent and every personnel hour invested in technology for state government returns the greatest possible benefit. To this end, consolidation and centralization of IT resources has been part of our strategy, delivering operational cost savings of approximately $317 million to date and significantly improving productivity and service levels." |
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| 06/15/09Speed Sourcing: The New Outsourcing Trend Outsourcing consultancies are offering new ways to accelerate the outsourcing selection process--no exhaustive vendor search, no RFP, and a signed contract in record time. The concept is called speed sourcing, but it isn't right for everyone. Here's why. |
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