UK IT Service Provider Performance and Satisfaction Study: 2012
The 2012 UK IT Service Provider Performance and Satisfaction (SPPS) study investigated more than 630 outsourcing contracts held by more than 230 of the top ICT spending organizations in the region. The total annual value of the contracts included is more than £14 billiion, accounting for more than two-thirds of the total U.K. outsourcing market in terms of annual contract value.
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