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| 01/10/12Keeping Your Options Open with Flexible Outsourcing AgreementsLeading companies are taking their global services to the next level. But what if you're not quite ready for that? Creating flexibility in your long-term outsourcing arrangements can buy your company time to reshape its overall sourcing strategy while maintaining service delivery. |
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| 01/09/12Bundling: Outsourcing Multiple Business FunctionsCould bundling be a sensible strategy for your organisation? Whether services will be performed by third party service providers or a shared services centre, you should know the bundling options for your processes and the pros and cons of each potential arrangement. |
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| 12/13/11Outsourcing in the Pharmaceutical Industry: 2011 and BeyondThere’s no question that today’s pharmaceutical companies are facing a multitude of unyielding challenges. But substantial, strategic alterations to their business models will help them tackle the issues and lessen their detriment. Read this paper to explore the drivers and benefits of outsourcing for pharmaceutical companies and how to help mitigate associated risks. |
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| 11/10/11Shared Services in China: Coming of AgeThis paper examines some of the great strides China has made in becoming a desirable location for shared services and explores the most common concerns including language, costs, security and intellectual property. |
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| 07/26/11Executive Dilemma: Is Benchmarking the Right Path to Defining Opportunities for Improvement?Benchmarking, at its most effective, is built in and ongoing—it’s part of a thoughtful, overall strategy that drives continuous improvements toward major goals over many years. It’s not a silver bullet; it’s an operational philosophy that’s tied to long-term business goals. The good news is, if you haven’t been benchmarking all along, there are alternatives for comparing processes, costs and service delivery in a short, meaningful timeframe. Read this paper to learn about alternative ways to obtain a realistic and valid picture of your cost structure as compared with the rest of the market. |
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| 07/15/11Unlocking the Benefits of Transforming Application SupportApplication support can become more efficient and better able to meet changing business needs. But there are common pitfalls and challenges to negotiate and critical success factors on the journey from strategic vision to reality. Here, insights from firsthand advisor experience are presented to highlight how best to unlock the benefits of transforming application support, including building a successful sourcing strategy. |
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| 04/27/11Global Sourcing as the Enabler of the Extended Global EnterpriseTo compete effectively in today’s global economy, buyers increasingly are utilizing multiple service delivery locations and models. The challenge has become how to define a sourcing agenda that incorporates an optimal global services delivery mix to meet an organization’s needs. And further, how does a business manage and evolve this model over time in response to changing organizational needs, economic conditions, and service provider and delivery location capabilities? |
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| 02/28/11The Value of Using External Advisors in Outsourcing TransactionsHow can a sourcing advisor specifically help you along your improvement journey? Organizations often assume an advisor is unnecessary and that they can successfully go it alone. In reality, a third-party advisor will help ensure a value-sustaining internal optimization effort or outsourced deal. These specialized consultancies assist in shaping and fine-tuning the right solution with an eye toward the desired future state. And by doing so, many help clients realize significant organizational run-rate savings. |
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| 02/17/11The Growing Importance of Actively Managing Geopolitical Risk in Global SourcingMonitoring and managing the risks associated with offshore and global sourcing – tasks often discussed but occasionally underestimated and neglected – is critical a for all buyers and providers of business and IT services. The sudden rapid escalation of political strife in Egypt, and shortly before it in Tunisia, remind us all of the geopolitical volatility that exists in the world today, just as the Indian terrorists attacks of 2008 and the events of 9/11 were abrupt and unexpected (to many) fatal reminders of the potential rapid economic and political disruption that all countries and markets are at risk of experiencing. |
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| 02/02/11Has Manager Self-Service Gone Too Far?Online manager self-service (MSS) tools enable managers to approve employee timesheets, process a pay raise, approve an invoice payment, put an employee on leave, book a plane ticket for next month’s business trip, schedule a conference room, create a budget variance report…and the list goes on and on. But does this ever-escalating volume of self-service leave any time for managing the core business? |
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| 01/26/11Can Cloud Pricing Really Bring a Shower of Savings?One of the biggest buzzes in today’s marketplace is around the cost savings opportunities provided by cloud computing. But, is the cloud really economical? Read this paper to learn about the delivery models and pricing structures offered for cloud computing. |
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Research