Case Studies: Shared Services  Case Studies RSS Feed 07/21/09EquaTerra Helps Large Consumer Products Company Make F&A Shared Services Operations More CompetitiveEquaterra proposed a five week project plan that included data collection, analysis, interviews, workshops and formulation of a future state delivery model. Also included was a transformational roadmap on how they could go from their current state, to a future state. 07/17/09EquaTerra Supports a HR Transformation Strategy for a UK Central Government DepartmentTo support this government department’s Human Resources (HR) transformation project, EquaTerra undertook an options analysis study. EquaTerra also formulated the business case to allow management to consider how various sourcing models could operate. Alternative models including a captive shared services model, outsourcing of HR and purchasing services directly from another department were also investigated. 07/07/09EquaTerra Leads First IT Shared Services Arrangement for UK Central GovernmentCentral Government Department Implements IT Shared Services Contract 12/22/08PSEG Services Corporation Shared Services DiagnosticPSEG's Services Corporation (SC) provides multifunctional support to the PSEG operating companies. Though successful and mature, SC was looking for significant improvement opportunities. EquaTerra provided the analytical framework, insight and experience to help PSEG identify desired savings and develop a roadmap for transformation. EquaTerra’s Shared Services Diagnostic was integral to the engagement, and helped uncover hidden value opportunity in SC’s shared services offerings. 07/29/08Government Agency's IT Operations Undergo Extreme MakeoverThis government agency’s IT operations were highly inefficient and decentralized. To combat such inefficiencies, the organization engaged EquaTerra to conduct an assessment. EquaTerra confirmed that the agency’s approach to IT service delivery was lacking and was exposing the organization to security vulnerabilities. In response, the agency moved forward with a comprehensive IT transformation undertaking that involved a centralized approached to delivering IT services to the entire organization. This dramatic transformation enabled the agency to meet service delivery objectives, required 27 percent less manpower and drove service improvements of more than 25 percent. 06/30/08EquaTerra Helps Federal Government Agency Evaluate Shared Services Centers to Address its Human Resources Information Technology NeedsA major government agency was looking to leverage the human resources information technology (HRIT) system of one of five Office of Personnel Management (OPM)-certified Federal Human Resources (HR) Shared Services Centers (SSC). To help it determine which, among the five, would serve it the best, the agency hired a strategic consulting firm and EquaTerra. After an in-depth assessment process, the two advisory firms were unable to definitively recommend which SSC the agency should engage due to several factors. However, the two advisory firms were successful at leading the agency through a comprehensive thought process which resulted in a road map that detailed next steps. Additionally, the two advisory firms were able to help the agency make a business case for making process improvements to its HRIT systems and were able to get to know the capabilities and experiences of each of the SSCs significantly better – a process that will serve to shorten the SSC selection process when the agency is ready to move forward with this initiative.