| 03/22/10TV Organisation Broadcasts F&A Outsourcing and Internal Transformation BenefitsFaced with falling advertising revenues, this organisation engaged EquaTerra to investigate opportunities to create value from outsourcing and transforming elements of its back and front office support functions. Ultimately, Finance and Accounting tasks were outsourced, while Human Resource and Procurement tasks underwent internal transformation. |
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| 03/17/10Global Music Company Changes its Tune Finance and Accounting Service Delivery Evolves to Support Business Needs and Adapt to Market Changes: Significant shift in market dynamics placed pressure on the company's revenue and profitability. As a result, the business re-examined its finance cost base for both its North American and European operations and identified an opportunity to deliver cost saving and efficiency benefits. |
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| 12/16/09Specialty Apparel Retailer Turns to EquaTerra to Conduct Benchmark Analysis of its IT InfrastructureA large specialty retailer was looking to improve its IT capabilities, speed to market and cost competitiveness. To do so, the company retained EquaTerra to conduct a benchmark analysis so it could see how it compared to industry best practices. The eye-opening analysis led the retailer to engage a global sourcing provider so it could transform its IT infrastructure and thereby improve upon several lagging IT competencies. As a result, the retailer got on track to consolidating its IT systems, migrating retailers’ locations to a wireless network, and fully leveraging the provider’s global operations and support infrastructure. |
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| 03/11/09E.W. Scripps Blazes Path that Leads to Most Comprehensive Mid-Market HR Outsourcing Deal of Its KindIn an effort to improve its back office HR operations and gain access to new HR tools and capabilities, E.W. Scripps made a strong internal business case for outsourcing. To help it strategically navigate the outsourcing process, Scripps engaged EquaTerra to advise it throughout the entire sourcing process, from RFP and service provider selection to contract negotiations and governance. Scripps’ five-year outsourcing contract is considered the most comprehensive HRO deal for a mid-market company – and has helped to blaze a trail for other companies of this size to pursue outsourcing as a means to become more strategic though streamlined processes and broader access to new capabilities. |
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| 12/22/08EquaTerra Helps UK City Council to Improve Value for Money in Information Technology Services ContractThe City of Edinburgh Council was in the process of negotiating a contract extension with its information technology (IT) service provider regarding front-line service applications (public-facing applications such as desktop, networks and printing services) and wanted to undertake a final piece of due diligence before agreeing the contract extension. The proposed IT improvement project could not be offered to the market in a competitive process, as a single preferred provider was used to deliver all IT services to Edinburgh Council. The council therefore wanted their provider’s proposal to be assessed in terms of cost, approach and risk to ensure that it represented good value for money. EquaTerra was engaged to analyse key services and make recommendations, as well as assisting with managing the partnership more strategically. |
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12/22/08EquaTerra Helps Utility Company Mend Outsourcing RelationshipA U.S.-based utility company was dissatisfied with its IT outsourcing service povider. The company hired EquaTerra to help it assess the relationship and provide recommendations for improvement. EquaTerra found that while the contract had guidelines for a governance program, neither party followed or knew what those guidelines were. EquaTerra helped reconstitute its governance program, which involved two key action items:
1. Defining roles and responsibilities.
2. Helping the utility company understand the contract it inherited from previous leadership.
To date, the two companies are moving forward with a better understanding of their contact and with clearer expectations of one another. |
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| 12/22/08Global Communications Company Successfully Implements F&A OutsourcingEquaTerra initially started working with this global communications company with a brief to close a Finance and Accounting (F&A) outsourcing deal with an alreadyselected service provider. After an intense period of negotiations, an agreement was signed between the Service Provider and the client. |
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| 11/12/08Scottish Water Implements Innovative Collaborative Responsibility Service Delivery ModelIn order to meet challenging cost saving and service delivery requirements set by the industry regulator, Scottish Water engaged EquaTerra. Working collaboratively with Scottish Water, EquaTerra recommended and supported the use of innovative commercial terms and governance in order to ensure that cost and service delivery objectives were achieved. A successful and pioneering solution resulted in contracts with service providers which offered guaranteed cost savings of 20%, improved service levels and a collaborative responsibility model able to deliver sustainable value. |
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| 07/29/08EquaTerra Helps Leading Consumer Packaged Goods Supplier Discover the Beauty of Global HR OutsourcingThis case study examines how a major consumer packaged goods supplier turned to outsourcing as a means to achieve a globally strategic HR Organization. With EquaTerra’s help, the company was able to conduct a thorough assessment of whether it should “build” or “buy” a global HRIT system, navigate the service provider selection process, and negotiate a win-win contract for all parties. In the end, this company was able to achieve significant cost benefits and service level improvements – much of which previously was unattainable without EquaTerra’s objective evaluation and strategic recommendations. |
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| 07/29/08Global Energy Corporation Reevaluates HRO, Launches New TransformationAs this large energy company has grown, its HR function has changed significantly. In 2005, recognizing the criticality of HR’s ability to support and help drive the future, the organization decided to initiate another HR transformation that would include a competitive tender for redefi ned HR services. With the help of EquaTerra, this corporation successfully ran an innovative RFP process, split the scope of its HR services among two providers, and built and managed customized contracts for each of the two providers while integrating them to work together as needed – all on a very aggressive timeline. |
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| 07/29/08Leading European Bank Turns to Outsourcing to Manage Procurement WoesA large European bank had been following an aggressive acquisition strategy and found itself with a disjointed and manual intensive procurement system. The Bank worked with EquaTerra to determine that a sourcing strategy could help it eliminate system disconnects and automate archaic procurement processes. EquaTerra provided end-to-end guidance of the sourcing initiative all the way from service provider selection to governance. To date, the Bank has not only experienced documented cost savings, but also it boasts a more strategic and well-oiled procurement machine. |
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Case Studies 
