Service Provider Performance and Satisfaction Studies Click here to learn more about the Study program or on a title below for the reports. Belux Service Provider Performance and Satisfacton Study: 2009This 2009 BeLux study investigates over 400 outsourcing contracts held by over 140 of the top IT spending organisations in the BeLux. The total annual value of the contracts included in this study is over €1.5 billion, accounting for more than 80% of the total BeLux outsourcing market in terms of annual contract value. This comprehensive research study is conducted in a number of European countries using a common format to enable Europe-wide analysis and conclusions. IT Outsourcing Trends and Satisfaction Levels in the Financial Services (FS) Industry across Western EuropeThe Financial Services (FS) data from EquaTerra's 2009 Pan-European ITO Service Provider Satisfaction and Performance Market Study report has been reviewed to create this FS specific analysis, which provides in depth insight into IT Outsourcing trends and satisfaction levels with providers serving organisations in this sector across Western Europe. Nordic Region Service Provider Performance and Satisfaction Study: 2009This 2009 Nordic study focuses on the perceived quality of relationships between clients and outsourcing service providers of large business-critical contracts. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. Over 370 outsourcing contracts held by more than 200 of the top IT spending organisations in the Nordic Region were investigated. UK Service Provider Performance and Satisfaction Study: 2009Each year, EquaTerra undertakes an investigation into organisations’ satisfaction with their outsourcing service providers. The research results are recognised as the most extensive and representative ‘perception study’ on the issues of Information and Communication Technology (ICT) sourcing in the marketplace today. This 2009 UK study investigates over 500 outsourcing contracts held by over 160 of the top IT spending organisations in the UK. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations.   View the archived Service Provider Performance and Satisfaction Studies»