| 07/29/11UK Oil and Gas Supermajor Uses Outsourcing to Fuel Effective IT TransformationThe company identified the need to radically transform its Information Technology (IT) organisation in order to remain competitive. Application support had grown in an ad hoc manner over time, resulting in a complex organisation with an annual spend far in excess of the industry average. With mounting pressure to control and drive down costs, whilst also delivering an improved level of service and providing the capabilities to enable growth and business change, the organisation turned to KPMG. |
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| 03/22/10TV Organisation Broadcasts F&A Outsourcing and Internal Transformation BenefitsFaced with falling advertising revenues, this organisation engaged EquaTerra to investigate opportunities to create value from outsourcing and transforming elements of its back and front office support functions. Ultimately, Finance and Accounting tasks were outsourced, while Human Resource and Procurement tasks underwent internal transformation. |
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| 12/16/09Specialty Apparel Retailer Turns to EquaTerra to Conduct Benchmark Analysis of its IT InfrastructureA large specialty retailer was looking to improve its IT capabilities, speed to market and cost competitiveness. To do so, the company retained EquaTerra to conduct a benchmark analysis so it could see how it compared to industry best practices. The eye-opening analysis led the retailer to engage a global sourcing provider so it could transform its IT infrastructure and thereby improve upon several lagging IT competencies. As a result, the retailer got on track to consolidating its IT systems, migrating retailers’ locations to a wireless network, and fully leveraging the provider’s global operations and support infrastructure. |
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| 08/05/09Large Consumer Services Company Engages EquaTerra to Consolidate IT FunctionEquaTerra helped this U.S.-based company identify, screen and transition its IT processes to an outsourcing partner. With EquaTerra’s assistance throughout the entire transition, the company successfully transferred its IT infrastructure and software application and maintenance operations to a third-party outsourcing provider. As a result, the company is on track to reduce its costs by 20 percent and gain access to industry best practices. |
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| 12/22/08PSEG Services Corporation Shared Services DiagnosticPSEG's Services Corporation (SC) provides multifunctional support to the PSEG operating companies. Though successful and mature, SC was looking for significant improvement opportunities. EquaTerra provided the analytical framework, insight and experience to help PSEG identify desired savings and develop a roadmap for transformation. EquaTerra’s Shared Services Diagnostic was integral to the engagement, and helped uncover hidden value opportunity in SC’s shared services offerings. |
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| 07/29/08Federal Bureau of Investigation: Strengthening the HR OrganizationThis case study examines how the Federal Bureau of Investigation, working with EquaTerra, adopted an HR transformation plan that incorporates best practices to better focus on the customer, reduce service overlap, link related service delivery functions and consolidate services in key areas. |
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| 07/29/08Government Agency's IT Operations Undergo Extreme MakeoverThis government agency’s IT operations were highly inefficient and decentralized. To combat such inefficiencies, the organization engaged EquaTerra to conduct an assessment. EquaTerra confirmed that the agency’s approach to IT service delivery was lacking and was exposing the organization to security vulnerabilities. In response, the agency moved forward with a comprehensive IT transformation undertaking that involved a centralized approached to delivering IT services to the entire organization. This dramatic transformation enabled the agency to meet service delivery objectives, required 27 percent less manpower and drove service improvements of more than 25 percent. |
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| 07/29/08Leading European Bank Turns to Outsourcing to Manage Procurement WoesA large European bank had been following an aggressive acquisition strategy and found itself with a disjointed and manual intensive procurement system. The Bank worked with EquaTerra to determine that a sourcing strategy could help it eliminate system disconnects and automate archaic procurement processes. EquaTerra provided end-to-end guidance of the sourcing initiative all the way from service provider selection to governance. To date, the Bank has not only experienced documented cost savings, but also it boasts a more strategic and well-oiled procurement machine. |
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| 06/30/08EquaTerra Helps Federal Government Agency Evaluate Shared Services Centers to Address its Human Resources Information Technology NeedsA major government agency was looking to leverage the human resources information technology (HRIT) system of one of five Office of Personnel Management (OPM)-certified Federal Human Resources (HR) Shared Services Centers (SSC). To help it determine which, among the five, would serve it the best, the agency hired a strategic consulting firm and EquaTerra. After an in-depth assessment process, the two advisory firms were unable to definitively recommend which SSC the agency should engage due to several factors. However, the two advisory firms were successful at leading the agency through a comprehensive thought process which resulted in a road map that detailed next steps. Additionally, the two advisory firms were able to help the agency make a business case for making process improvements to its HRIT systems and were able to get to know the capabilities and experiences of each of the SSCs significantly better – a process that will serve to shorten the SSC selection process when the agency is ready to move forward with this initiative. |
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| 06/30/08Major Financial Services Company Investigates IT OutsourcingA leading financial services company based in Brussels, Belgium, wanted to explore the option of offshoring a portion of its IT function. Determined to avoid any mistakes in the process, the company turned to EquaTerra for professional guidance. The result was a plan for the optimum offshoring solution. |
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| 06/30/08North American Electric Utilities Company Turns to Outsourcing as a Means to Cut Costs and Become More Customer-FocusedThis leading North American electric utilities company desired to cut costs and improve the level of its customer service. To achieve such goals, the company engaged EquaTerra to help it make a business case for outsourcing its IT function. EquaTerra provided the company with high-level guidance and oversight throughout the entire sourcing process, including insight during the service provider selection process and counsel during the transition and transformation stages. In the end, a sound outsourcing strategy helped the company achieve multi-million dollar cost savings and enhanced customer service levels. |
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Case Studies 
