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| 04/23/12It's Time to Rethink OutsourcingKPMG Shared Services and Outsourcing Advisory US leader Cliff Justice writes for IT Business Edge's CIO Update: It's clear that the outsourcing and business services industry is about to go through a change like never before. |
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| 02/29/12Seeking Growth Beyond the Eurozone: Implications for Global Business ServicesWhile there is much talk around increased protectionism and “de-globalisation” in the West, driven by weak local economies and populist politics, it is highly debatable whether these trends will slow Western firms’ expansion into Eastern and Southern Asian global markets. New KPMG research reinforces this point. |
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| 01/11/12Public Sector Outsourcing and the New NormalToday’s interest in government outsourcing is still based on cost savings, but the ambitions are far broader. Governments around the world are now considering outsourcing as a means to a completely new way of delivering services in a highly cost-effective manner. |
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| 08/02/11CIOs Lack Adequate Cloud Computing KnowledgeTraditional IT outsourcing customers are struggling with cloud computing, according to IT service providers and outsourcing advisors surveyed by KPMG Sourcing Advisory. IT service providers and advisors rated their IT executive customers' facility with various aspects of cloud computing on a scale of one to five, where one represented "very unskilled" and five represented "very skilled." IT executives earned embarrassing scores from their providers and advisors. |
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| 06/05/11Unlocking New Value in Global Business ServicesCFOs are pursuing advanced operating models and integrating internal service centers, third-party resources, cloud technologies and highly skilled services into a cross-functional portfolio of services that not only reduces costs but simplifies access, improves agility and drives new value. This "extended global enterprise" model reflects a new level of maturity in global business services. |
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| 05/04/11Weighing Multiple Service CentersThe drivers leading to a multiple-center solution are real, but the advantages must be equally measured against real cost and management burdens. |
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| 04/27/11Some Good Reasons to Think Holistically about Global SourcingOrganizations are looking to define a sourcing agenda that incorporates an optimal global services delivery mix to meet current needs and to evolve this model over time in response to changing organizational needs, economic conditions, and service provider and delivery location capabilities. |
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| 03/22/11Switching Outsourcing Providers: 10 TipsIT leaders are doing as much re-sourcing -- bringing work back in-house or transferring it to a new provicer -- as they are signing new outsourcing deals. But "recompeting"an IT services deal isn't simple. Consider these tips before switching outsourcing providers. |
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| 02/17/11Outsourcing Buyers Are Ready for ChangeIn EquaTerra's 4Q2010 Pulse survey, respondents ranked how legitimately “hot” (defined as truly having a business impact on buyer organizations) they felt a predefined list of market trends will be in 2011, with a rank of one representing cold or little market impact and five representing hot or having a major market impact. |
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| 12/21/10Information Technology: 11 Outsourcing Trends to Watch in 2011Outsourcing activity is expected to creep back in 2011, but things are hardly getting back to normal in the IT services space. The new year will be marked largely by upheaval—smaller contracts, cloud-related chaos, increased offshoring and decreased quality, for a start. |
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| 12/20/10Global Sourcing for FAO: Strong, Successful and GrowingDespite the pressure for increased service trade protectionism among many in Western governments and general anti-globalization saber rattling, the use of global sourcing and service delivery models remains strong. |
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