IT Outsourcing Trends and Satisfaction Levels in the Financial Services (FS) Industry across Western Europe: 2009 The Financial Services (FS) data from EquaTerra's 2009 Pan-European ITO Service Provider Satisfaction and Performance Market Study report has been reviewed to create this FS specific analysis, which provides in depth insight into IT Outsourcing trends and satisfaction levels with providers serving organisations in this sector across Western Europe. This includes all organisations in the Financial Services, Banking and Insurance sectors covering more than 300 outsourcing contracts in total. Click here to view this document. Adobe Reader is required to view this document.