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01/26/124Q11 KPMG Sourcing Advisory Global Pulse SurveyThis edition of the Pulse survey reflects global business and IT service market activity during 4Q11(October through December 2011) as well as projections and predctions for 2012. A link to the webcast recording is included.
01/23/12Pushing the Boundaries of PharmacovigilancePharmacovigilance (PV) professionals are working hard to find innovative solutions for dealing with wildly diverging regulatory requirements, stretched-to-the-limit budgets, and outdated information systems.
01/18/12Ever-moving Targets: The New Portfolio Approach to Global Integration Never RestsGlobal organizations continue to move away from vertically integrated models to horizontal specialization around the world. Learn how a portfolio approach to competencies, processes, systems and people can align with your business and change on a dime.
01/10/12Keeping Your Options Open with Flexible Outsourcing AgreementsLeading companies are taking their global services to the next level. But what if you're not quite ready for that? Creating flexibility in your long-term outsourcing arrangements can buy your company time to reshape its overall sourcing strategy while maintaining service delivery.
01/09/12Bundling: Outsourcing Multiple Business FunctionsCould bundling be a sensible strategy for your organisation? Whether services will be performed by third party service providers or a shared services centre, you should know the bundling options for your processes and the pros and cons of each potential arrangement.
01/09/12Creating the Right Team to Select a Facilities Management Service ProviderExplore the characteristics team members should have; how to best organize the team and keep them focused; who should be on the team; and the roles the team members should play.
01/09/12Multi-vendor Sourcing: Stop the Value LeakageA complex array of sourced services and service providers can make for added challenges in ensuring quality, reducing costs, and otherwise delivering the promised returns of the original shared services and outsourcing business cases. Learn how managed governance services can help.
01/05/12Driving Innovation and Continuous Improvement after Year Two of a Facilities Management Outsourcing ContractAfter picking the low hanging fruit that enables cost savings in the first two years of a facilities management outsourcing contract, some teams struggle to bring additional value to their client engagements. This article explores a variety of levers that can drive innovation and continous improvement.
12/13/11Outsourcing in the Pharmaceutical Industry: 2011 and BeyondThere’s no question that today’s pharmaceutical companies are facing a multitude of unyielding challenges. But substantial, strategic alterations to their business models will help them tackle the issues and lessen their detriment. Read this paper to explore the drivers and benefits of outsourcing for pharmaceutical companies and how to help mitigate associated risks.
12/08/11Maximising the Value of Shared Service Centres through Better People PracticesOrganisations which view their shared service centres as low cost providers of low value services are likely tolerating the underperformance of a valuable people resource. As centres’ capabilities continue to evolve, organisations are potentially missing an opportunity to improve services to internal and external customers through more empowered staff.
12/05/11From CRM to CEM: Taking Your Shared Services Brand to the Next LevelIt's time to move from customer relationship managment to customer experience management. Customer experience management (CEM), is about turning customer satisfaction into loyalty, advocacy and higher organizational relevance for shared services.
11/29/11IT Outsourcing: The Next GenerationIn today's IT environment, negotiating next-generation contracts is not about squeezing the lowest price from your service provider. It’s about improving operations, mitigating risk, keeping your options open and staying current with the IT market. Read this paper for the top five things to look for in contract renewals.
11/16/11Cloud 2011 KPMG Global Pulse Survey This first edition of the cloud Pulse survey reflects cloud service market activity during the first three quarters of 2011 as well as projections for the balance of 2011 and into 2012. A link to the webcast recording is included.
11/10/11e-Book: Contracting CrossroadsWe've combined several of our most popular and informative papers on contract issues into a new easy-to-read format.
11/10/11Shared Services in China: Coming of AgeThis paper examines some of the great strides China has made in becoming a desirable location for shared services and explores the most common concerns including language, costs, security and intellectual property.
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