EquaTerra - Our Services - By situation - Governance - Advisory services

Service Delivery Management
Service Delivery Management is an operating framework which ensures an internal information technology (IT) or business process delivers the intended benefits. It is a critical component of any outsourcing or shared services effort. It’s also one of the most neglected.

That’s typically because organizations don’t have the necessary experience, or they underestimate the work required. In reality, managing a shared services organization or third-party outsourcing relationship demands different skills, processes and supporting tools than those needed for directly managing operations.

EquaTerra fills this gap. We developed six critical processes and 23 service delivery management best practices to help you mitigate risk, realize value and focus on what matters most in your business. Our advisors work with you to:

Design and build your own service delivery governance capability
Deliver ongoing service delivery management support
Manage multiple service providers or a portfolio of outsourcing relationships
Conduct governance diagnostics or assessments

Business Alignment
Our Business Alignment services will help you improve the alignment of your IT function or business processes to your specific business. Services that help secure business alignment include fulfilling management roles in the client organization such as information management, contract management, service management, portfolio management, IT planning and control. These services help clients continue to measure the performance of the demand-supply management function to enable continuous improvement and business alignment. Specific support also includes:

Designing and implementing demand and supply management organizations and governance
Fulfilling management roles within the retained organization
Measuring the performance of the demand-supply management function

Managed Governance
Our Managed Governance Services (MGS) take the burden of non-core governance functions off of clients’ plates, enabling them to focus on more strategic decision-making, versus time-consuming data crunching. MGS leverages a powerful combination of people, processes and proprietary technology to support the six key areas of shared services and outsourcing governance on behalf of its clients. Learn more.

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