Governance
Service Delivery Management
Service Delivery Management is an operating framework which ensures an internal information technology (IT) or business process delivers the intended benefits. It is a critical component of any outsourcing or shared services effort. It’s also one of the most neglected.
That’s typically because organizations don’t have the necessary experience, or they underestimate the work required. In reality, managing a shared services organization or third-party outsourcing relationship demands different skills, processes and supporting tools than those needed for directly managing operations.
EquaTerra fills this gap. We developed six critical processes and 23 service delivery management best practices to help you mitigate risk, realize value and focus on what matters most in your business. Our advisors work with you to:
- Design and build your own service delivery governance capability
- Deliver ongoing service delivery management support
- Manage multiple service providers or a portfolio of outsourcing relationships
- Conduct governance diagnostics or assessments
Business Alignment
Our Business Alignment services will help you improve the alignment of your IT function or business processes to your specific business. Services that help secure business alignment include fulfilling management roles in the client organization such as information management, contract management, service management, portfolio management, IT planning and control. These services help clients continue to measure the performance of the demand-supply management function to enable continuous improvement and business alignment. Specific support also includes:
- Designing and implementing demand and supply management organizations and governance
- Fulfilling management roles within the retained organization
- Measuring the performance of the demand-supply management function
EquaSiis Enterprise™
How do you report cross-enterprise performance with multiple service providers, geographies and service level agreements? EquaTerra offers a technology-based solution called EquaSiis Enterprise™. Developed in partnership with Microsoft, it is the first comprehensive, scalable, buy-side tool that automates the transactional components of governance and provides decision-making support for the more strategic work. EquaSiis is an EquaTerra company.
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