A Bad Transition is Like Going on Honeymoon and Fighting all the Time
EquaTerra has long advocated the importance of governance and management in the success of any outsourcing effort. The management of outsourcing begins with Transition. The transition phase represents the start of the governance efforts and the time when outsourcing and its objectives are realised. Transition is, in that sense, a real "moment of truth". The selection is done, the negotiations (nearly) finished, the contract signed; "finally we can start". Expectations are high, business cases have to be made and reputations are at stake.
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