How to Effectively Resolve Sourcing Issues Through the Art of Mediation
Disputes and disagreements between buyers and services providers are an expected and natural aspect of any outsourcing effort. As the scale and scope of outsourcing efforts grow, so does the likelihood—but not the inevitability—of more frequent and greater disputes. There are a variety of options that buyers have at their disposal to address these disputes. One option that is often not fully understood or explored is the use of third-party mediation services. Buyers, as well as service providers, are advised to explore and understand their mediation options, as well as how to go about successfully undertaking a mediation effort, ideally in advance of when they may need to use this potential mechanism to address outsourcing disputes.
