Archived Service Provider Performance and Satisfaction Studies
Belux
 | Belux Service Provider Performance and Satisfaction Study: 2012The 2012 BeLux study investigates over 450 outsourcing contracts held by more than 175 of the top ICT spending organisations in the region. The total annual value of the contracts included in this study is over €1.5 billion, accounting for more than two thirds of the total BeLux IT outsourcing market in terms of annual contract value. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. |
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| Belux Service Provider Performance and Satisfaction Study: 2011The 2011 BeLux study investigates over 450 outsourcing contracts held by over 190 of the top ICT spending organisations in the region. The total annual value of the contracts included in this study is over �1.5 billion, accounting for more than 80 percent of the total BeLux outsourcing market in terms of annual contract value. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. |
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| IT Outsourcing Trends and Satisfaction Levels in the Financial Services (FS) Industry across Western Europe: 2010Data from the pan-European Information Technology outsourcing (ITO) service provider performance and satisfaction (SPPS) study, conducted in late 2009 and 2010, has been reviewed to create a Financial Service (FS) specific analysis to provide in depth insight into the IT Outsourcing trends and satisfaction levels with providers serving organisations in this sector across Western Europe. More than 380 outsourcing contracts are included in the analysis. |
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| European Service Provider Performance & Satisfaction (SPPS) Study 2009-2010The 2009-2010 pan-European study investigates over 2000 outsourcing contracts held by over 750 of the top IT spending organisations across Europe. The total annual value of the contracts included in this study is over €20 billion and all commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. |
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| Belux Service Provider Performance and Satisfaction Study: 2010The 2010 BeLux study investigates over 400 outsourcing contracts held by over 175 of the top IT spending organisations in the BeLux. The total annual value of the contracts included in this study is over €1.5 billion, accounting for around two-thirds of the total BeLux outsourcing market in terms of annual contract value. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. |
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The Netherlands
| Dutch Strategic Outsourcing Study 2011The 2011 Dutch study investigates over 500 outsourcing contracts held by over 170 of the top ICT spending organisations in the region. The total annual value of the contracts included in this study is over €4 billion, accounting for more than four-fifths of the total Dutch IT outsourcing market in terms of annual contract value. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations |
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| IT Outsourcing Trends and Satisfaction Levels in the Financial Services (FS) Industry across Western Europe: 2010Data from the pan-European Information Technology outsourcing (ITO) service provider performance and satisfaction (SPPS) study, conducted in late 2009 and 2010, has been reviewed to create a Financial Service (FS) specific analysis to provide in depth insight into the IT Outsourcing trends and satisfaction levels with providers serving organisations in this sector across Western Europe. More than 380 outsourcing contracts are included in the analysis. |
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| European Service Provider Performance & Satisfaction (SPPS) Study 2009-2010The 2009-2010 pan-European study investigates over 2000 outsourcing contracts held by over 750 of the top IT spending organisations across Europe. The total annual value of the contracts included in this study is over €20 billion and all commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. |
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| Dutch Strategic Outsourcing Study 2010The 2010 Dutch study investigates over 460 outsourcing contracts held by over 150 of the top IT spending organisations in The Netherlands. The total annual value of the contracts included in this study is over €3 billion, accounting for more than two-thirds of the total Dutch outsourcing market in terms of annual contract value. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. |
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Nordic Region
| Nordic Region Service Provider Performance and Satisfaction: 2011The 2011 Nordic study investigates over 710 outsourcing contracts held by over 300 of the top ICT spending organisations in the region (Denmark, Finland, Sweden and Norway). The total annual value of the contracts included in this study is over €4 billion, accounting for more than three quarters of the total Nordic IT outsourcing market in terms of annual contract value. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. |
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| IT Outsourcing Trends and Satisfaction Levels in the Financial Services (FS) Industry across Western Europe: 2010Data from the pan-European Information Technology outsourcing (ITO) service provider performance and satisfaction (SPPS) study, conducted in late 2009 and 2010, has been reviewed to create a Financial Service (FS) specific analysis to provide in depth insight into the IT Outsourcing trends and satisfaction levels with providers serving organisations in this sector across Western Europe. More than 380 outsourcing contracts are included in the analysis. |
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| European Service Provider Performance & Satisfaction (SPPS) Study 2009-2010The 2009-2010 pan-European study investigates over 2000 outsourcing contracts held by over 750 of the top IT spending organisations across Europe. The total annual value of the contracts included in this study is over €20 billion and all commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. |
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| Nordic Region Service Provider Performance and Satisfaction: 2010The 2010 Nordic study investigates over 440 outsourcing contracts held by over 220 of the top IT spending organisations in the Nordic region. The total annual value of the contracts included in this study is over €3 billion, accounting for around two-thirds of the total Nordic outsourcing market in terms of annual contract value. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. |
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United Kingdom
| IT Outsourcing Trends and Satisfaction Levels in the Financial Services (FS) Industry across Western Europe: 2010Data from the pan-European Information Technology outsourcing (ITO) service provider performance and satisfaction (SPPS) study, conducted in late 2009 and 2010, has been reviewed to create a Financial Service (FS) specific analysis to provide in depth insight into the IT Outsourcing trends and satisfaction levels with providers serving organisations in this sector across Western Europe. More than 380 outsourcing contracts are included in the analysis. |
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| UK IT Service Provider Performance and Satisfaction Study: 2010 The 2010 UK IT Service Provider Performance and Satisfaction (SPPS) study investigates over 650 outsourcing contracts held by over 220 of the top ICT spending organisations in the UK. The total annual value of the contracts included in this study is over £14 billion, accounting for around two-thirds of the total UK outsourcing market in terms of annual contract value. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. |
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| European Service Provider Performance & Satisfaction (SPPS) Study 2009-2010The 2009-2010 pan-European study investigates over 2000 outsourcing contracts held by over 750 of the top IT spending organisations across Europe. The total annual value of the contracts included in this study is over €20 billion and all commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. |
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| UK Service Provider Performance and Satisfaction Study: 2009Each year, EquaTerra undertakes an investigation into organisations’ satisfaction with their outsourcing service providers. The research results are recognised as the most extensive and representative ‘perception study’ on the issues of Information and Communication Technology (ICT) sourcing in the marketplace today. This 2009 UK study investigates over 500 outsourcing contracts held by over 160 of the top IT spending organisations in the UK. All commercial sectors are represented in the study, as is the public sector, including both central and local government organisations. |
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