How to Design and Tailor Effective HR SLAs for HR Outsourcing
Many outsourcing buyers do not fully understand exactly what Service Level Agreements (SLAs) are – or should be – and how to deploy them as a key component of an overall outsourcing management and governance program. SLAs are an important and ubiquitous tool to manage any outsourcing relationship. This EquaTerra Perspective discusses their relationship to HR Outsourcing, including developing SLAs specific to the process areas outsourced (e.g., payroll, benefits administration).
