European Service Provider Performance & Satisfaction (SPPS) Study 2009-2010
The 2009-2010 pan-European study investigates over 2000 outsourcing contracts held by over 750 of the top IT spending organisations across Europe. The total annual value of the contracts included in this study is over €20 billion and all commercial sectors are represented in the study, as is the public sector, including both central and local government organisations.
