| 01/09/12Bundling: Outsourcing Multiple Business FunctionsCould bundling be a sensible strategy for your organisation? Whether services will be performed by third party service providers or a shared services centre, you should know the bundling options for your processes and the pros and cons of each potential arrangement. |
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| 02/02/11Has Manager Self-Service Gone Too Far?Online manager self-service (MSS) tools enable managers to approve employee timesheets, process a pay raise, approve an invoice payment, put an employee on leave, book a plane ticket for next month’s business trip, schedule a conference room, create a budget variance report…and the list goes on and on. But does this ever-escalating volume of self-service leave any time for managing the core business? |
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| 01/13/11Exclusive Business Process Outsourcing Partnerships: Friend or Foe?We thought this proposition had mostly lost its luster in the marketplace, but have recently seen a resurgence. Some service providers have reverted to initial commercial strategies, hoping to lock in preferred relationships with buyers with reduced competition and then grow the accounts over time. While it was enticing in the early days of business process outsourcing (BPO), how much value do buyers really stand to gain from such arrangements? |
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| 09/13/10Sustain Competitive Advantage by Rethinking Your Business Services ModelsAs the global economy strengthens, will companies lose focus on cost competitiveness, relaxing cost control policies and hiring back staff into old models? Or will they instead fundamentally shift their business models to take advantage of the robust offerings of the market place? Those who do the latter will truly have competitive differentiation. |
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| 08/09/10Benefits Sourcing: What’s Next in Health Care? Creative Cost ContainmentAn area quickly gaining in interest and uptake is medical tourism as part of the employee care offering. Medical tourism, which means traveling across international borders to obtain health care, is in and of itself not a new concept. However, the leading benefits consulting organizations consistently tell us their clients are increasingly asking how they can leverage medical tourism to save on expenses by giving employees options for health care outside traditionally high cost locations such as the U.S., Canada and the U.K. In addition to growing interest in medical tourism abroad, the U.S. is seeing interest in and development of domestic centers positioned to provide lower rates for care. |
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| 07/22/10Recruitment Process Outsourcing: Despite its potential, HR executives continue to resist the outsourcing cultureAre organizations ready to let go of their recruiting processes, and what are the drivers and inhibitors behind their doing so? Results from a Horses for Sources research study of HR executives, conducted in conjunction with Human Resources Executive Online in May 2010, is combined with EquaTerra's deep knowledge of Recruitment Process Outsourcing to produce this definitive evaluation of the state of RPO. Recommendations for HR executives considering an RPO endeavor conclude the paper. |
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| 06/21/10Avoiding the Pitfalls of HR Outsourcing (HRO) TransitionThe provider selection marathon is over, the contract is signed, and the champagne downed. Team members involved in the decision, selection and contracting process may be looking to move onto other job opportunities within the company or if part-time, catching up with their "day" jobs; "shouldn't the Service Provider now take care of everything?" Transition is where the real challenges and hard work start. What has been a contained project starts to have an impact on the wider organisation. It is also the danger zone where, in the post contract euphoria, services can start to suffer before the transition even has a chance to begin. |
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| 03/25/10Measuring the Success of HR OutsourcingThis paper explores the key criteria you can use to measure the success of your HRO transaction. There is no magic formula for making outsourcing initiatives successful; it comes down to a number of different factors -- all perfoming effectively together like a finely tuned orchestra. |
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| 03/04/10Ten Steps for Improving Your Shared Services Brand Should you revitalize your internal brand for shared services? Are you trying to move beyond transactional processing? Here are 10 things you can do right now to improve the value proposition for your shared services center. |
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| 03/02/10Sourcing Software as a Service: Why, When and HowSoftware as a Service (SaaS) has gained significant ground in both the enterprise software and business and information technology (IT) services markets. This paper explores business scenarios in which SaaS should be considered over the traditional internal and external solution options, including for the Human Resources function. |
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| 12/15/09What's Hot and What's Not in 2010From Talent Retention to the Latest Outsourcing Destinations and Social Media for Business: In 2009, EquaTerra's advisors helped leading organizations around the world achieve significant cost savings and process improvement. Insights gained through these client engagements combined with information from EquaTerra's research team have been used to create predictions for 2010. |
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Research 
