Summary: Organizations undertaking information technology and business process outsourcing (ITO/BPO) typically are very focused on “doing the deal.” Yet, arguably, the hardest part of outsourcing occurs after the deal is done; undertaking the transition and performing ongoing outsourcing management and governance is a key element through which organizations that have undertaken outsourcing efforts can strive to maintain the “intent” of the deal. This EquaTerra Perspective describes exactly what OM/G is, what it does and what a good OM/G operating model looks like.
Are you evaluating shared services or outsourcing as options for business process transformation? Are you confused about global sourcing alternatives? Speak to an EquaTerra Advisor today! Click here to contact an Advisor by email, or dial +1 713-669-9292 to reach Lee Ann Moore, VP of Market Development.
This quarterly survey provides feedback from the “front lines” of Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industries. Click here to review current findings.
