Summary: Organizations undertaking information technology and business process outsourcing (ITO/BPO) are typically focused on “doing the deal.” Yet, arguably the hardest part of outsourcing occurs after the deal is done: undertaking the transition and performing ongoing outsourcing management and governance (OM/G). OM/G is a critical and fundamental - but often misunderstood and sometimes neglected - component of any ITO or BPO effort. Outsourcing management and governance is a key element through which organizations maintain the “intent” of the deal. But what exactly is OM/G, what does it do, and what does a good OM/G operating model look like? This report explores OM/G in depth and provides a clear understanding of how outsourcing management and governance optimizes the value of outsourcing.
Are you evaluating shared services or outsourcing as options for business process transformation? Are you confused about global sourcing alternatives? Speak to an EquaTerra Advisor today! Click here to contact an Advisor by email, or dial +1 713-669-9292 to reach Lee Ann Moore, VP of Market Development.
This quarterly survey provides feedback from the “front lines” of Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industries. Click here to review current findings.
