Summary: This whitepaper presents the findings from a market assessment of outsourcing service providers’ perspectives and opinions on the role, use and value of software tools to support information technology and business process outsourcing management and governance (OM/G). It complements a 2006 EquaTerra study that assessed end-user organizations’ perceptions and capabilities around OM/G processes, best practices and tools.
The goal of this study of service providers was to assess and understand the following points:
Outsourcing service providers’ views on the roles and importance of outsourcing governance software tools
Where software tools could add the most value to outsourcing governance efforts
Improvements that could be made to software tools in order to better support outsourcing governance
Best practices for both buyers and service providers in leveraging software tools’ capabilities as part of holistic OM/G programs.
Are you evaluating shared services or outsourcing as options for business process transformation? Are you confused about global sourcing alternatives? Speak to an EquaTerra Advisor today! Click here to contact an Advisor by email, or dial +1 713-669-9292 to reach Lee Ann Moore, VP of Market Development.
This quarterly survey provides feedback from the “front lines” of Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industries. Click here to review current findings.
