Summary:
The industry is one of the most dynamic, influential and competitive global markets and is also one of the most highly regulated. Success requires innovation, aggressiveness and risk-taking while efficiently and effectively heeding regulatory mandates. Innovation in services delivery models - whether through shared services or information technology or business process outsourcing (ITO/BPO) - is increasingly common. Aggressive cost cutting - to remain competitive as well as to proactively take advantage of lower cost delivery markets - is also key to success. M&A activity is creating opportunities to reinvent delivery models and shift work historically performed internally to new, lower cost locations and/or to external service providers. This Perspective will assess various service delivery options in the financial services industry. It will also review ITO and BPO adoption and satisfaction levels as well as future outsourcing investment plans, and it will identify benefits typically sought in these outsourcing efforts.

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