Summary: Outsourcing management and governance (OM/G) is a critical and fundamental, yet often misunderstood and sometimes neglected component of any information technology or business processing outsourcing effort. OM/G is a key element through which organizations that have undertaken outsourcing efforts can strive to maintain the “intent of the deal.” This paper highlights the EquaTerra study of over 250 qualified North American decision makers to investigate the importance of OM/G to outsourcing success, what comprises OM/G best practices and how organizations are successfully enabling OM/G in their ITO/BPO efforts.
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