Summary: Public sector entities, especially governments, continually strive to do more with less. The Human Resources (HR) operation often becomes a key area in which this struggle plays out. Public sector HR professionals must confront a variety of barriers including antiquated information technology (IT) systems, lack of management support and inadequate funding. At the same time, public sector HR professionals continue to grapple with emerging issues caused by an aging workforce and increased competition with the private sector for employees. Despite these and other challenges, public sector HR departments and professionals continue to transform operations and service delivery. This research report is the result of an IPMA-HR study, conducted by EquaTerra, to understand the experience of public sector HR professionals pursuing transformation and the tools they utilize.
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