Summary: The business and information technology services markets are becoming increasingly globalized. The majority of F2000 companies, for example, are now using services delivered out of India or other remote, low-cost “offshore” markets. Concurrently, leading multinational service providers are rapidly expanding delivery capabilities in India and other lower-cost markets, while Indian-based services firms are building capacity in Western countries as well as other offshore locations. The key issue for outsourcing buyers today, therefore, is how to develop a service delivery model that can fully exploit global sourcing opportunities and is supportive of overall corporate strategies, goals and principles. This goes far beyond determining where to get the lowest price for a particular service. It involves developing a set of integrated capabilities and processes to source, deploy and manage a global service delivery resource network that will likely include captive operations as well as third-party information technology and business process outsourcing services (ITO/BPO).
Are you evaluating shared services or outsourcing as options for business process transformation? Are you confused about global sourcing alternatives? Speak to an EquaTerra Advisor today! Click here to contact an Advisor by email, or dial +1 713-669-9292 to reach Lee Ann Moore, VP of Market Development.
This quarterly survey provides feedback from the “front lines” of Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industries. Click here to review current findings.
