Summary: EquaTerra’s ongoing market study, “Assessing the Role of Information Technology (IT) & Enterprise Software in BPO,” assesses key line-of-business decision makers’ opinions on the role and importance of information technology (IT) and enterprise software to the success of their BPO efforts. The study is based on feedback from surveys and interviews conducted in 2006, 2007 and 2008 from more than 250 organizations in North America and Western Europe. This report shares how BPO decision-makers in the Finance and Accounting, Human Resources and Procurement functions view the role of IT and enterprise software when evaluating and undertaking BPO in each of those three functional areas. This market study will provide executives guidance with some of the critical elements they must assess involving IT and enterprise software when pursuing BPO as well as help define the optimal role overall for the IT group to play in supporting these efforts.
Are you evaluating shared services or outsourcing as options for business process transformation? Are you confused about global sourcing alternatives? Speak to an EquaTerra Advisor today! Click here to contact an Advisor by email, or dial +1 713-669-9292 to reach Lee Ann Moore, VP of Market Development.
This quarterly survey provides feedback from the “front lines” of Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industries. Click here to review current findings.
