Summary: EquaTerra’s market study, “Assessing the Role of Enterprise Software Applications in BPO,” assesses BPO buyers’ patterns and preferences in considering enterprise and ERP software in the context of their BPO engagements. Based on feedback from over 125 organizations in North America and Western Europe, this report shares how the respondent organizations view the role of their ERP system when evaluating and utilizing BPO. The focus of the study was primarily on support, general and administrative-related process areas such as Finance and Accounting, Human Resources, and Procurement. This market study will provide executives guidance with some of the critical elements they must assess involving their ERP and related enterprise application environments when pursuing BPO.
Are you evaluating shared services or outsourcing as options for business process transformation? Are you confused about global sourcing alternatives? Speak to an EquaTerra Advisor today! Click here to contact an Advisor by email, or dial +1 713-669-9292 to reach Lee Ann Moore, VP of Market Development.
This quarterly survey provides feedback from the “front lines” of Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industries. Click here to review current findings.
