Summary: Trying times can serve as the impetus for change. Financial services firms should take this opportunity to evaluate the delivery of middle and back office processes and IT services. Firms must take advantage of alternative service delivery models (like offshore captives and outsourcing) to better deliver these services. This is required to not only better align operating costs to revenue but also to levarge new revenue expansion opportunities and create more variable and global service delivery models.
Are you evaluating shared services or outsourcing as options for business process transformation? Are you confused about global sourcing alternatives? Speak to an EquaTerra Advisor today! Click here to contact an Advisor by email, or dial +1 713-669-9292 to reach Lee Ann Moore, VP of Market Development.
This quarterly survey provides feedback from the “front lines” of Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industries. Click here to review current findings.
