The Outsourcer’s Guide to Success: Nine Factors for Great Governance
By Liz Campbell, Managing Director, Governance and Transformation
Advisory Services and Lee Ann Moore, VP of EquaTerra Marketing |
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Summary:
Organizations undertaking information technology and business process outsourcing understandably focus on “doing the deal.” This involves everything from finding and assessing service providers to selecting geographies to determining which services should be sourced, developing contracts and defining final service levels. But the hardest part of outsourcing occurs after the deal is done.
Outsourcing governance is an ambiguous term with as many definitions as companies managing outsourcing relationships. To help organizations ensure consistency in outsourcing governance, EquaTerra developed its 29 best practices, which are outlined in our study titled, “Why and How Outsourcing Management and Governance is Critical to Success.” While these best practices provide a solid operating framework, there are nine critical factors to keep in mind to help ensure outsourcing success, which this paper will discuss.
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