Summary: Outsourcing is growing more complex and good governance is more important than ever. EquaTerra continues to find, however, that many buyers struggle with
their outsourcing governance efforts. This is due to inadequate resources, skills, processes and tools. It is also due to the lack of information or inability to build a
solid business case required to make the investment to improve these capabilities. One aspect of developing such a business case is clearly assessing and understanding current state governance capabilities and efficiencies or inefficiencies as the case may be. This Perspective paper reviews the results from recent EquaTerra research that assesses and measures the operational performance characteristics of buyers managing major outsourcing efforts.
Are you evaluating shared services or outsourcing as options for business process transformation? Are you confused about global sourcing alternatives? Speak to an EquaTerra Advisor today! Click here to contact an Advisor by email, or dial +1 713-669-9292 to reach Lee Ann Moore, VP of Market Development.
This quarterly survey provides feedback from the “front lines” of Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) industries. Click here to review current findings.
