Summary: Many outsourcing buyers do not fully understand exactly what Service Level Agreements (SLAs) are – or should be – and how to deploy them as a key component of an overall outsourcing management and governance program. SLAs are an important and ubiquitous tool to manage any outsourcing relationship. This EquaTerra perspective discusses their relationship to HR Outsourcing, including developing SLAs specific to the process areas outsourced (e.g., payroll, benefits administration).
Are you evaluating shared services or outsourcing as options for business process transformation? Are you confused about global sourcing alternatives? Speak to an EquaTerra Advisor today! Click here to contact an Advisor by email, or dial +1 713-669-9292 to reach Lee Ann Moore, VP of Market Development.
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