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Customer Relationship Management

	Building Sustainable Outsourcing Relationships
	Sole Sourcing – Considerations for Adopting a Sole-Sourcing Approach
	The Issue: Defining Next Generation Contact Center Strategies

	Reviewing Alternative Delivery Options for Finance and Accounting Services
	Building an Agile Finance Function: Alternative Approaches to Sourcing Financial Operations
	Finance and Accounting (F&A): Is outsourcing the answer for you?
	Six Finance and Accounting (F&A) Outsourcing Myths Lay to Rest
	The Role of Shared Services in Enabling Finance & Accounting Transformation
	Assessing the Role of Information Technology (IT) & Enterprise Software in BPO
	How Real is the Finance & Accounting Outsourcing Market
	The Role of Business Process Outsourcing in Transforming Finance and Accounting

	The Benefits and Challenges of Globalization: An Economist Intelligence Unit executive summary in co-operation with EquaTerra and World 50
	Global Corporations Leveraging the Outsourcing Market
	Global Sourcing Comparative Analysis of Key Offshore Geographies
	Offshore Outsourcing: Is China Ready?
	Global Suppliers Drive Consolidation in the Indian Offshore Market, While Indian Suppliers Look Abroad
	Why Set Up a Captive Offshore?
	A Risky business? The Top 10 Challenges of Offshoring
	10 Steps to Setting up a Captive Offshore Service Centre
	The Issue: How to Design and Deploy a Global Service Delivery Model
	Assessing the Role of Captive Operations
	Making Offshore Outsourcing Work
	Mixing it Up with Insource, Outsource, or Offshore

	Making Public Sector HR Strategic: The Role and Value of Alternative Service Delivery Models
	HR Market Update: A Three-Part Series
	Expert Point of View: Recruitment Process Outsourcing
	Performance Management in the Public Sector
	The EquaTerra Point of View: Effective HR Sourcing in the Federal Government
	Recruiting and Staffing in the Public Sector: Results from the IPMA-HR Research Series
	Human Resources Transformation in Public Sector Organizations
	The Impact of the Aging Workforce on Public Sector Organizations and Mission
	HR Service Delivery in the Federal Government: Are You Sourcing Ready?
	How to Design and Tailor Effective SLAs for HR Outsourcing
	Taking the Pulse of Today’s Human Resources Outsourcing Market
	The Issue: How to Accurately Calculate HR Ratios and Estimate HRO’s Potential to Improve Ratio Levels
	An Examination of Trends in Shared Services and Outsourcing in Public Sector Organizations
	Improving Human Capital Management in the Public Sector
	Assessing the Barriers to Offshore HRO
	EquaTerra Research Brief: Human Resource Outsourcing
	EquaTerra's Eight-part Guide to Sustainable Sourcing
	Briefing 1: An Insight into HR Outsourcing in Europe Briefing 2: From the coal face – The reality of outsourcing Briefing 3: Should it stay or should it go? Preparing for the Outsourcing Decision Briefing 4: Winning in a seller’s market – Ten practical ways to attract the best supplier Briefing 5: How to choose your sourcing provider Briefing 6: After the ink is dry – How to ensure best practice in an outsourcing relationship Briefing 7: Gather no moss – How to avoid sourcing value leakage Briefing 8: HR Sourcing – It’s a question of balance

Information Technology

	EquaTerra Healthcare BPO/ITO Service Provider Pulse Survey Results 2Q08
	The Issue: North American Mid-Market IT Outsourcing Trends
	IT Assessment – Pressure to Improve Never Stops
	IT Service Management - A Roadmap For Success
	Why Does Governance Matter in IT Outsourcing?
	Is Big No Longer Beautiful in IT Outsourcing? A Cautionary Tale for BPO
	Overcoming Resistance: Realizing the Benefits of a Global Distributed IT Services Model
	The Issue: To Recompete or Not to Recompete? How to Ensure IT Outsourcing Value in the Public Sector
	The Issue: ITIL and its Impact in a Multi-provider Environment
	The Issue: Measuring the ROI of Internal ITIL Investments
	Assessing the Role of Information Technology (IT) & Enterprise Software in BPO
	Why “IT” Does Matter in BPO: Information Technology’s Key Role in the Success of Business Process Outsourcing
	Renegotiating Outsourcing Contracts - Executive Point of View
	Assessing the Role of Enterprise Software Applications in BPO
	Measuring and Managing Outsourcing Satisfaction and Success

Public Sector

	EquaTerra IT, Business, and Mission Support Services Service Provider Pulse Survey Results 2Q08
	Making Public Sector HR Strategic: The Role and Value of Alternative Service Delivery Models
	IT Service Management - A Roadmap For Success
	Utilising Shared Services to Drive Sustainable Business Benefits
	Performance Management in the Public Sector
	The Issue: To Recompete or Not to Recompete? How to Ensure IT Outsourcing Value in the Public Sector
	The EquaTerra Point of View: Effective HR Sourcing in the Federal Government
	HR Service Delivery in the Federal Government: Are You Sourcing Ready?
	Recruiting and Staffing in the Public Sector: Results from the IPMA-HR Research Series
	The Impact of the Aging Workforce on Public Sector Organizations and Mission
	An Examination of Trends in Shared Services and Outsourcing in Public Sector Organizations
	Human Resources Transformation in Public Sector Organizations
	Improving Human Capital Management in the Public Sector

Outsourcing Governance

	The Pros, Cons and Market Trending for Multi-sourced ITO
	Mid-term Outsourcing Blues: The Causes and The Cure
	Service Provider Perspective on Governance Software Tools
	The Outsourcer’s Guide to Success: Nine Factors for Great Governance
	Why and How OM and Governance is Critical to Outsourcing Success
	Drive Value with Outsourcing Management Tools
	Outsourcing Management Software Tools – An Executive Point of View
	Why Outsourcing Management and Governance
	Organizational Impacts of Outsourcing: Instituting Outsourcing Management Competency
	Renegotiating Outsourcing Contracts - Executive Point of View
	The Role of Service Levels in Managing the Outsourcing Lifecycle
	The Benefits of Controls Automation in Creating a Sustainable Compliance Environment
	Outsourcing Management Software Tools
	EquaTerra Research Brief: Human Resource Outsourcing
	Outsourcing Management and Governance: Building a Foundation for Outsourcing Success

	Nordic Region Outsourcing Service Provider Performance Study 2008 Management Summary
	Belux Outsourcing Service Provider Performance Study Management Summary

	BPO Trends in the Financial Services Industry – a 2008 Update
	Belux Outsourcing Service Provider Performance Study Management Summary
	When and Why to Engage an Advisor
	Benchmarking
	Taking a Reality Check on Today's Outsourcing Market
	Outsourcing Trends in the Financial Services Industry
	Outsourcing Trends in the Automotive, Manufacturing & High-tech Industries
	Outsourcing Trends in Pharmaceutical Industry
	Preparing for Outsourcing
	Making Offshore Outsourcing Work
	EquaTerra's Eight-part Guide to Sustainable Sourcing Briefing 2: From the coal face – The reality of outsourcing

	EquaTerra Healthcare BPO/ITO Service Provider Pulse Survey Results 2Q08
	Is the domestic Indian outsourcing market poised for rapid growth?
	The Issue: What’s Next for Service Delivery in the Financial Services Industry?
	Defining Business Process Outsourcing: A Three-Part Series
	IT Assessment – Pressure to Improve Never Stops
	Emerging Outsourcing Trends in the Healthcare Industry
	IT Assessments: The Pressure to Improve IT Never Stops
	The Impact of Contract Recompeting: EquaTerra Predicts
	Have You Located Your Nearest Exit?
	The Clock is Ticking but Are You Prepared?
	Sourcing Strategy –Loading the Dice in Your Favour
	Is Big No Longer Beautiful in IT Outsourcing? A Cautionary Tale for BPO
	Ten steps to Benefits Realisation
	10 Steps to Setting up a Captive Offshore Service Centre
	How to minimise risk during transition
	Assessing the Role of Captive Operations
	The Issue: How to Design and Deploy a Global Service Delivery Model
	Assessing the Role of Information Technology (IT) & Enterprise Software in BPO
	Why “IT” Does Matter in BPO: Information Technology’s Key Role in the Success of Business Process Outsourcing
	BPO Priorities? Do More, Spend Less
	EquaTerra's 8 Part Guide to Sustainable Sourcing- Briefing 3: Should it stay or should it go? Preparing for the Outsourcing Decision
	Assessing the Role of Enterprise Software Applications in BPO

Evaluating Options

	Service Provider M&A – Change of Control Doesn’t Have to Mean Loss of Control
	UK Service Provider Report Market Summary, January 2008
	Utilising Outsourcing Practices to Gain Insourcing Success
	Finance and Accounting (F&A): Is outsourcing the answer for you?
	Selecting a Supplier: A World of Opportunity and Risks!
	Selecting the Right Delivery Location
	The Top 10 Challenges of Offshoring
	Selecting a supplier: A world of opportunity and risks!
	EquaTerra's 8 Part Guide to Sustainable Sourcing- Briefing 4: Winning in a seller's market - Ten practical ways to attract the best supplier
	EquaTerra's 8 Part Guide to Sustainable Sourcing- Briefing 5: How to choose your sourcing provider

Managing Outsourcing

	Effective Governance Yields Outsourcing Value
	EquaTerra Position: Creating a Storybook Ending
	Service Provider M&A – Change of Control Doesn’t Have to Mean Loss of Control
	Time for Transformation
	It’s Time to Reap the Rewards: The key to Outsourcing Benefit Realisation
	Have You Located Your Nearest Exit?
	How to Minimise Risk During Transition
	How to Make Benchmarking Work for You
	Adapt or Be Marginalised: Harsh Service Provider Lessons
	Bringing Services Back in-House –Happening or Hype?
	Underdeveloped Governance Skills Lead to Dissatisfied Clients
	Execution
	The Top 10 Threats Contract Recompeting Poses for Service Providers
	Ten steps to Benefits Realisation
	Are clients happy?
	The clock is ticking but are you prepared?
	The Outsourcer’s Guide to Success: Nine Factors for Great Governance
	Why and How OM and Governance is Critical to Outsourcing Success
	Drive Value with Outsourcing Management Tools
	Outsourcing Management Software Tools – An Executive Point of View
	Why Outsourcing Management and Governance
	Organizational Impacts of Outsourcing: Instituting Outsourcing Management Competency
	Renegotiating Outsourcing Contracts - Executive Point of View
	The Role of Service Levels in Managing the Outsourcing Lifecycle
	The Benefits of Controls Automation in Creating a Sustainable Compliance Environment
	Outsourcing Management and Governance: Building a Foundation for Outsourcing Success

	EquaTerra 2nd Quarter 2008 BPO & ITO Pulse Survey
	EquaTerra 1st Quarter 2008 BPO & ITO Pulse Survey
	EquaTerra Advisor and BPO/ITO Service Provider Pulse Survey Results 4Q07
	EquaTerra Advisor and BPO/ITO Service Provider Pulse Survey Results 3Q07
	EquaTerra Advisor and BPO/ITO Service Provider Pulse Survey Results 2Q07
	EquaTerra Advisor and ITO/BPO Service Provider Pulse Survey Results 1Q07
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