The business process and IT outsourcing markets have become globalized in the past 10 years. Just as BPO and ITO have become common and accepted tools that buyers should at least consider to enable process improvement and cost reductions, the global sourcing of BPO and ITO is becoming an option that merits consideration. The key issue for outsourcing buyers today, therefore, is how to develop a service delivery model that can fully exploit global sourcing opportunities and is supportive of overall corporate strategies, goals and principles. The materials in this site will help you evaluate, develop and improve global service delivery strategies and action plans to make the global sourcing of business and IT services a strategic core competency.