Improving the delivery of IT and business processes to achieve an anticipated objective, in either an outsourced or insourced (internal transformation and/or shared services) environment is not a task for the novice or faint-hearted.  Establishing a business transformation or sourcing strategy is complex and involved, assessing details such as current technology, total cost of ownership, cost to achieve, risk to achieve, etc.  In addition, there are significant people issues, internal objectives and barriers, change management considerations, legal issues and public relations implications.  The information in this section is ideal for organizations still in the early stages of developing the business case and assessing their current performance.  It helps buyers as they are establishing their process improvement strategies.