Achieving your intended outsourcing goals requires a look beyond initial cost reduction to the total value of outsourcing.  The real question is: how is this achieved?  How is it measured?  Effective outsourcing governance and relationship management enable organizations to establish an operating model that ensures you and your provider remain aligned throughout the relationship.  This will enable you to reach your initial objectives and drive greater, and often improved, service quality, greater efficiencies, and enhanced technical capabilities that support ongoing improvement.  Outsourcing Governance brings the intent of the deal to life.  This collection of information is an excellent resource for organizations that are actively managing outsourcing relationships.