The Goal is in Sight.  What Plays to Call?

You’ve made the decision to transform your IT function either internally or with the help of a third party. Now it’s all about execution.  Read up on the scenario(s) that best suits your organization.

Improve IT Internally

• Taking Flight: Sustaining the Value of Shared Services: Explains how to sustain the value of shared services, including pitfalls to avoid and criteria for high performers
  
  
• Case Study: Healthcare Products and Services Company: Internal IT Transformation
  
  
• Case Study:  Thomas Cook Offshores its Shared Services Center

Global IT Outsourcing

• Overcoming Resistance: Realizing the Benefits of a Global Distributed IT Services Model:  Brings a refreshing point of view to the topic of building a distributed IT services delivery model and speaks to the benefits of standardization and expanding your global footprint
  
  
• The Issue: How to Design and Deploy a Global Service Delivery Model: Focuses on how to build a global service delivery model, while providing a buyer, service provider and advisor point of view
  
  
• Assessing the Role of Captive Operations: Presents the pros and cons of captives, a pulse-check on captive center performance, and strategies to generate maximum value from BPO and KPO
  
  
• A Risky Business? The Top 10 Challenges of Offshoring: Explores the top 10 challenges of offshoring today and provides suggestions on how to tackle them head on

Comprehensive IT Outsourcing

• Selecting a Supplier - A World of Opportunity and Risks!: Highlights what you need to know when selecting a provider, including the four approaches to provider selection and pitfalls to avoid
  
  
• Case Study: The Journey to Outsourcing for a Leading Consumer Packaged Goods Company
  
  
• Case Study: Circuit City: Sole Source ITO Contract, Estimated 16% Savings

Transitioning Outsourced Services

• How to Minimize Risk During Transition: Outlines the key activities, requirements and objectives involved in successful transitions
  
  
• Post-Contract Transitions: Highlights the costs and resource investment that come with outsourcing transitions and the importance of “getting this phase right”
  
  
• Case Study: A Mid-Sized Medical Products Manufacturer Faces Challenges with Service Provider Transition