Finance & Accounting

Evaluating F&A Transformation: Benefits, Caveats and Market Trends

	The Case for Transformation Global Services, July 1, 2008
	The Future of Deal Structures Global Services, December 2007 – By David Brown
	Outsourcing the Financials The Thinking CEO, February 11, 2007 – By Bob Cecil
	Innocents Abroad: The pleasures and perils of taking a local business global. CFO.com, June 1, 2006 – With quotes from Bob Cecil
	Fear Factors: How To Improve Sourcing Decisions Through Risk Assessment And Mitigation FAO Today, December 2005 – By Bob Cecil
	The Global Delivery Model FAO Today, July/Aug 2005 – By Bob Cecil
	That’s a Wrap FAO Today, May/June 2005 – By Bob Cecil
	Outsource Your Mess Or Fix It First? FAO Today, April 2005 – By Bob Cecil
	F&A Outsourcing: Does Outsourcing Reduce Risk? Outsourcing-law.com – May 26th 2004

F&A Outsourcing Strategy: Getting Started and Moving Forward

	Reevaluating Your "Captive" HRO Today, May/June 2008 - by Bob Cecil
	Taking Flight: Sustaining the Value of Shared Services Shared Services News, September 2007 – By Bob Cecil
	FAO Buyers Beware: Keep Your Gainsharing With Providers From Turning into Painsharing FAO Today, June 2007 – By Bob Cecil
	Everything to Gain from Engaging in Gainsharing FAO Today, January/February 2007 – By Bob Cecil
	Renegotiating Your F&A Transaction FAO Today, November/December 2006 – By Bob Cecil
	The Prep Work You Need to Outsource (Part 1 of 2) FAO Today, July/August 2006 – By Bob Cecil
	Preparing to Outsource (Part 2 of 2) FAO Today, September/October 2006 – By Bob Cecil
	Who will own the middle ground? FAO Today, January/February 2006 – By Bob Cecil

Are Compliance Requirements Stifling Innovation? FAO Today, Sept/Oct 2005, by Bob Cecil

Globalization

	We're all off to China By Computing blogs, Mark Kobayashi-Hillary, October 2, 2008, with quotes from Stan LePeak, Managing Director of Research, EquaTerra
	EquaTerra releases Chinese HRO report SourcingFocus.com, August 2008
	China gaat ook voor goud in Human Resource Outsourcing ManagersOnline.nl, August 2008
	China’s outsourcing market up to £41bn by year end PersonnelToday.com, August 2008
	Sole-sourcing: The art of the no-bid contract. InfoWorld, July, 15 2008 – By Ephraim Schwartz
	The Past, Present and Future of Outsourcing and Offshoring Shared Services and Outsourcing Network, June 2008 – Q&A with Cliff Justice
	Can the U.S. Really Lead the Global Economy? CIOInsight, June 10th, 2008 - By Tony Kontzer
	Pros and Cons of Offshore Locales CIOInsight, February 27th 2008
	Balancing Equilibrium and Change Shared Services News, February 2008- By Rick Bertheaud
	Inside with: Mark Hodges ISSG, December 2007- Larry Janis’ interview with Mark Hodges
	Staying in ‘Toon’ with Globalization Trends HRO Today, November 2007/December 2007- By Andy Teng
	Supplier Relations on a Global Scale Computer Weekly, December 4, 2007 – by Lindsay Clark
	So here it is, Merry Christmas (well, almost...) Computing, November 2007-By Mark Kobayashi-Hillary (EquaTerra Predictions for 2008)
	Offshore Outsourcing: Can This Captive Center Be Saved? CIO Newsletter, November 2007 - Q&A interview with Cliff Justice
	Captive Audience: How to Partner with Service Providers to Improve In-House Offshore Operations By Cliff Justice and Stan Lepeak, Equaterra
	The Hybrid Captive: A Success Solution in a Hybrid World Shared Services News, September 2007, by Cliff Justice
	Diversify Your Offshoring for Best Mix of Talent, Price and Risk Mitigation Shared Services News, July/August 2007, by Cliff Justice
	Multinational HR Outsourcing: The Key to the Future Lies in the Past Journal of Applied Human Capital Management, July 2007, by Tim Palmer
	Can India's Captive Service Centers Attain up to 20% Additional Savings? Shared Services News, June 2007 – By Cliff Justice
	Going Away - The doubts that finance executives once had about offshoring are quickly disappearing CFO Magazine, May 1, 2007 – With quotes from Tom Schramm
	Europe’s Challenging Barriers in Outsourcing HR Services HRO Europe, March 2007 – By Tim Palmer
	From Russia with Love Global Services, January 1, 2007 – By Stan Lepeak
	Deploying a Global SDM Model for the Central & Eastern European Markets Global Services, November 27, 2006 – By Stan Lepeak
	Global HR vision nets awards for consumer goods giant Unilever Personnel Today, November 15, 2006 - with quotes from Alan Hopwood
	Deploying a Global SDM Model for the Chinese Market Global Services, October 30, 2006 – By Stan Lepeak
	Is an HRO Strategy Sustainable for European Organizations? HRO Europe, October 2006, by Tim Palmer
	Designing a Global Services Delivery and Management Model Global Services, September 25, 2006 – By Stan Lepeak
	Behind the Scenes: EquaTerra’s Role in the Landmark Unilever/Accenture HR Outsourcing Deal Shared Services News, September 2006, by Tim Palmer and Guy-Joel de Lhoneux – VP Global HR Shared Services, Unilever
	Innocents Abroad: The pleasures and perils of taking a local business global. CFO.com, June 1, 2006 – With quotes from Bob Cecil
	Accessible Globalization: The Anti-megadeal Movement Global Services, May 29, 2006 – By Lee Ann Moore
	The Offshoring Decision HR Executive, May 2006 - by Lowell Williams
	Making Multinational Outsourcing Work HRO Europe, March 2006, by Tim Palmer
	Global Source: The relentless spread of globalization has drawn a variety of responses from manufacturers The Manufacturer, March 10, 2006 – With quotes by Patrice Gilles
	A Change Reaction: Managing the Transition to Global HRO Global Services, January 2006 – By Jeff Cartwright and Cliff Justice
	Share and Share Alike FDI Magazine.com, Sept 2005
	Out of Site, Out of Mind Managing Offshore, August 2005
	The Global Delivery Model FAO Today, July/Aug 2005, by Bob Cecil
	The Emergence of European HRO Delivery Centers HRO Europe, July 2005, by Tim Palmer
	Assessing The Barriers to Offshore HRO ManagingOffshore.com. June 2005, by Robin Rasmussen and Stan Lepeak

Human Resources

Evaluating HR Transformation: Benefits, Caveats and Market Trends

	Human Resource Outsourcing in China By Vibhash Ranjan
	Behind the Survey's Results: EquaTerra's managing director talks about the outsourcing study's most notable results, his view of the market and why RPO is so slow to catch on. By Andrew R. McIlvaine, Human Resource Executive Online, interview with Stan LePeak
	EquaTerra releases Chinese HRO report SourcingFocus.com, August 2008
	China gaat ook voor goud in Human Resource Outsourcing ManagersOnline.nl, August 2008
	China’s outsourcing market up to £41bn by year end PersonnelToday.com, August 2008
	Mid-market Momentum HRO Today, June 2008
	From Beast to Beauty: Successful outsourcing transitions Employee Benefit News, June 1, 2008 – Pam Peters
	Talent Challenges in the Global Economy Chief Learning Officer, May 2008 – interview with Mark Hodges
	Success in HRO Transitioning HR Executive, April 2008 – Lowell Williams
	Avoiding a Surprise HR Executive, March 2008 – Lowell Williams
	Talent and Transformation A recent survey of HR leaders found that talent management is seen as the key to making HR more strategic. It also found that leaders at large organizations were more apt to use recruitment-process outsourcing than at smaller ones. By Stan Lepeak
	Behind the Survey's Results EquaTerra's managing director talks about the outsourcing study's most notable results, his view of the market and why RPO is so slow to catch on. By Andrew R. McIlvaine
	Getting Back to Basics HR Executive, February 2008 – Lowell Williams
	The Future of HRO Global Services, December 2007 – Lowell Williams
	The Future of Deal Structures Global Services, December 2007 – by David Brown
	Systems Choices HR Executive, September 2007 –By Lowell Williams
	Proceed –But with Caution: Bosses say they are wary of outsourcing Times Online, November 4, 2007  - With quotes from Tim Palmer
	Executives List Obstacles to Outsourcing HR Services Government Executive, August 29, 2007 – With quotes from Glenn Davidson
	Multinational HR Outsourcing: The Key to the Future Lies in the Past Journal of Applied Human Capital Management, July 2007, by Tim Palmer
	Major Market Changes are Afoot HRO Today, Julu 2007 - By Mark Hodges
	Outsourcing Buyers Speak Out on the Good, the Bad and the Ugly HRO Today, June 2007 - By Mark Hodges
	The HRO Story HR Executive, July 2007 –By Lowell Williams
	Top Payroll Deals of 2006 HRO Today, March/April 2007 – With quotes from Stan Lepeak
	Calculated Costs of Outsourcing HR Executive, March 2, 2007 – By Lowell Williams
	Wondering how 2007 will unfold? A repeat of 2006 seems likely. HRO Today, March 2007 - By Mark Hodges
	Europe’s Challenging Barriers in Outsourcing HR Services HRO Europe, March 2007 – By Tim Palmer
	Fastest Growth Domains for HRO in 2007 HRO Today Newsletter, January 2007
	Despite Growing Deal Pipeline Market Faces Challenges in 07 HRO Today, December 2006 - By Mark Hodges
	Outsourcing Is an Effective Tool for HR Transformation: Study Global Services, December 14, 2006
	Generation 1.0 Leadership HRO Today, November 2006 - By Mark Hodges
	The Challenge of Outsourcing as a Tool for HR Transformation - Results of the IPMA-HR Survey Series HIPMA-HR News, November 2006, by Glenn Davidson, Stan Lepeak and Elizbeth Newman
	The HRO Market Stabilizes HRO Today, September 2006 - By Mark Hodges
	The APAC Riddle, HR Executive HR Executive, June 2006 - by Lowell Williams
	Transforming Human Resources: Realities, Futures and the Role of BPO Human Resource Executive, May 2006, by Stan LePeak
	The Offshoring Decision HR Executive, May 2006 - by Lowell Williams
	HRO Pricing: 2005 in Review HRO Today, April 2006 – By Mark Hodges
	Full-Service Criteria HR Executive, February 2006 – By Lowell Williams
	HR Needs to Learn from IT HRO Europe, December 2005 - by Tim Palmer
	The Beat Goes on...and on...and on! HRO Today Dec 2005 - by Glenn Davidson
	Time for a Roll-Out? Payroll Market Review People Management Magazine, December 8, 2005 – With quotes from Rudi de Roeck
	Because the People Matter Extended Retail Solution, Aug 2005 - With quotes from Robin Rasmussen
	Renewal Time HR Executive Online, July 1,2005 – Lowell Williams
	Why Aren't Clients Getting Innovation? BPO has been stabilized into a coma. HRO Today, July/Aug 2005 - by Mark Hodges
	Business Process Outsourcing Booms in HR Sector TheChannelInsider.com, April 06, 2005 - With quotes from Robin Rasmussen
	Outsourcing: Generation 2 HR Executive, March 2005, by Lowell Williams
	Achieving HR Future-State Service Delivery HRO Today, September 2004, by Mark Hodges
	Should it Stay or Should it Go? HRO Today, November 2004, by Mark Hodges
	Has Your CEO Received an Unsolicited HRO Proposal (PDF 192K) HRO Today, Jan/Feb 2003 – by Mark Hodges
	HR Outsourcing Creates Value (PDF 312K) HRO Today, Dec 2004/Jan 2003 – by Mark Hodges

HR Outsourcing Strategy: Getting Started and Moving Forward

	Getting to the Point: Selecting a Single-service Outsourcing Vendor HRO Today, June 2008 – With quote from Lowell Williams
	Managing Many Service Supplier HR Executive, January 2008, by Lowell Williams
	HRO Benchmarking –Keeping  Your Outsourcing Relationship Current with the Market theHRDirector, Issue 41, November 2007 –by Mark Hodges Reproduced with permission
	Lessons from Toy Industry Debacle HR Executive, November 2007, by Lowell Williams
	U.S. Is Middle Ground for HRO HR Executive, October 2007, by Lowell Williams
	Chief HR Sourcing Officer? HR Executive, August 2007, by Lowell Williams
	Post-Contract Transitions HR Executive, July 2007, by Lowell Williams
	Outsourcing Buyers Speak Out on the Good, the Bad and the Ugly HRO Today, June 2007 - By Mark Hodges
	Learning & Development Talent Management Magazine, May 2007
	The Complexities of HRO Pricing HRO Today, April 2007, by Mark Hodges and Adam Sak
	Linking Services and Systems HR Executive, February 2007, by Lowell Williams
	Can the Technology Decision be Separated from the BPO Solution HRO Today, January/February 2007, by Mark Hodges
	As Providers Perfect Service Delivery, the Threshold for Engagement Falls HRO Europe, December 2006, by Tim Palmer
	Know Where the Profits Are HRO Today, December 2006, By Lowell Williams
	Computer systems are deciding factor in selection of HR outsourcing specialists HROA, November 16, 2006
	Making RPO a Happier Sector HRE, November 2006, by Robin Rasmussen
	Is an HRO Strategy Sustainable for European Organizations? HRO Europe, October 2006, by Tim Palmer
	A Best in Class BPO Solution Leverages Multiple Providers HRO Today, October 2006, by Mark Hodges
	A New Cost-and-Profit Model HRE, October 2006, by Lowell Williams
	Outsourcing Technology HRE, September 2006, by Lowell Williams
	Why Don’t They Understand Me? (Clear Communication in HRO) HRO Europe, August 2006, by Tim Palmer
	Shifting Alliances HRE, August 2006, by Lowell Williams
	Renegotiating HRO Contracts HRO Today, Jul/Aug 2006, by Mark Hodges
	Deciding on a New Outsourcing Contractor Payroll World, June 2006, with quotes from Tim Palmer
	Seven ways to make your outsourcing plans fail Business Voice, June 2006, by Tim Palmer and Nick Andrews
	HRO: What Functions are Retained vs. Those Outsourced? HRO Today, May 2006, by Mark Hodges
	Making Multinational Outsourcing Work HRO Europe, March 2006, by Tim Palmer
	Techniques for Ensuring Innovation from BPO Providers HRO Today, Jan/Feb 2006, by Mark Hodges
	Call for Better Practices Human Resource Executive, January 2006 – By Lowell Williams
	A Change Reaction: Managing the Transition to Global HRO Global Services, January 2006 – By Jeff Cartwright and Cliff Justice
	Assessing HROs Human Resource Executive, Dec 2005 – by Lowell Williams
	After the Ink is Dry HRO Today, Dec 2005 - by Mark Hodges
	Select an HR Outsourcing Provider People Management Magazine, November 10, 2005 – With quotes from Tim Palmer
	Transitioning HR Process Human Resource Executive, Nov 2005 – by Lowell Williams
	How to get Providers to Compete for your HRO Contract HRO Europe, October 2005, by Tim Palmer
	Sharing HR Duties Human Resource Executive, Oct 2005 – by Lowell Williams
	The Emergence of European HRO Delivery Centers HRO Europe, July 2005, by Tim Palmer
	When Should You Bundle Your BPO Deal? HRO Today, January/February 2005
	From Art to a Science HRO Today, April 2004
	Managing Service Delivery HRO Today, March 2004
	HRO for the Mid-Market HRO Today, May 2004 – by Mark Hodges
	The Top 5 HRO Buyers Pitfalls HRO Today, Oct 2002 – by Mark Hodges
	Selecting the Right HRO Vendor HRO Today, Mar 2003 – by Mark Hodges
	Selecting an HRO Vendor, Part 2 HRO Today, Apr 2003 – by Mark Hodges
	Assessing The Barriers to Offshore HRO
	When your HRO Provider is Acquired HRO Today, Jul/Aug 2004 – by Mark Hodges

HR Outsourcing Client News

	Global HR vision nets awards for consumer goods giant Unilever Personnel Today, November 15, 2006 - with quotes from Alan Hopwood
	Behind the Scenes: EquaTerra’s Role in the Landmark Unilever/Accenture HR Outsourcing Deal Shared Services News, September 2006, by Tim Palmer and Guy-Joel de Lhoneux – VP Global HR Shared Services, Unilever

HR Outsourcing Service Provider Client News

	HRO Boosts Unilever's Brand Wagon HRO Today, July-August 2006
	BPO Providers Enjoy a Return to Financial Health HRO Today, June 2006, by Mark Hodges
	Unilever looks set to outsource HR People Management Magazine, December 8, 2005 – With quotes from Tim Palmer
	Adventures in Outsourcing: Update on BP’s 1999 pact with Exult Workforce Management, June 2005, With quotes from Patrice Gilles

	Federal human resources shops are slow to change Government Executive.com, July 28, 2008 - by Alyssa Rosenberg, with quotes from Glenn Davidson
	Defiant CIPD accused of 'burying its head in sand' over threat to HR jobs Personnel Today, November 21, 2006 - with quotes from Alan Hopwood
	Public-Sector Organizations as HRO Providers HRO Today, July/Aug 2005
	Man and Machine: Technology and People Management in Government GovExec.com, June 15, 2006 – With quotes from Glenn Davidson
	2005 Market Activity…What Really Happened HRO Today, March 2006 – By Mark Hodges
	Using Temps in HR SHRM Online, February 2006 – With quotes from Robin Rasmussen
	Are Compliance Requirements Stifling Innovation? FAO Today, Sept/Oct 2005
	Same News Day, Conflicting Research HRO Today, June 2005

Information Technology

Evaluating IT Transformation: Benefits, Caveats and Market Trends

	Put IT at Center of BPO Efforts IT Business Edge, March 2008 – interview with Stan Lepeak
	OUTSOURCING - Not just about shaving company costs Insider, February 2, 2008 –by Matthew Shelley with quotes from John Mackie
	Cold calling is damaging the reputation of offshoring Computer Weekly, February 13, 2007 –by Phil Morris
	Wake up to the Benefits of Global Governance Computer Weekly, January 9, 2007 –by Lindsay Clark
	The Future of Deal Structures Global Services, December 2007 – by David Brown
	Strategies for Dealing with IT Complexity CIO.com, November 26, 2007 – by Galen Grumam with quotes from Dave Zink
	So here it is, Merry Christmas (well, almost...) Computing, November 2007-By Mark Kobayashi-Hillary (EquaTerra Predictions for 2008)
	Offshore Outsourcing: Can This Captive Center Be Saved? CIO Newsletter, November 2007 - Q&A interview with Cliff Justice
	An Ounce of Prevention: Guarding Against IT Outsourcing Failure CIO.com, June 19, 2007 – By Mark Robinson and Peter Iannone
	Can India's Captive Service Centers Attain up to 20% Additional Savings? Shared Services News, June 2007 – By Cliff Justice
	Rationalizing Your IT Outsourcing Capability Computerworld, April 2, 2007 – By Liz Campbell and Peter Iannone
	Outsourcing While Holding on To Knowledge and Insight Computerworld, January 29, 2007 – By Peter Iannone
	Optimized Outsourcing American Executive, June 2004 – With content from Bob Cecil
	CIO's State of the CIO Survey
	The Total Cost of IT Outsourcing Business Finance Mag, March 2004 – With quotes from Bob Cecil

	The Fast Track to a Win/Win Outsourcing Contract TMCnet, December 10, 2007- by Stan Lepeak
	Outsourcing Management: The Hard Work OutsourcingCentral.com – by David Karabinos
	Don't Stop Thinking about the Value CIO Magazine, July 2004

Outsourcing Megadeals Dry Up Computer Weekly, January 12, 2007 –by Cliff Saran

A Disciplined Outsourcing Process CEO Journal, September 2004 – by Dave Zink

IT Other/Related Articles

	Award-Winning IT Professional Joins EquaTerra's Public-Sector Practice PR-Inside.com, September 3, 2008
	Complexity Still Calls for Longer Outsourcing Agreements IT Business Edge, August 2007 - an interview with Charles Collier
	20 ways to get promoted in the tech industry Infoworld, October 16, 2006, With quotes from Dave Zink
	HR Optimization Through Shared Services: The State of Michigan’s Experience IHRIM LINK, March 2006, by Jim Farrell

Public Sector

	Public Sector Outsourcing for IT Support Expected to Rise AmericanCityandCounty.com, July 31,2008 – References the Public Sector Pulse Survey
	“Demand for Outsourced IT Services Still Strong” Washington Business Journal, July 30, 2008 – with quotes from Glenn Davidson
	Survey: Government IT spending to grow 5 percent over five years WashingtonTechnology.com, July 31, 2008 – by David Hubler with quotes from Stan Lepeak, Research Director, EquaTerra
	Privatizing the Feds HRO Today, October 2007 – With quotes from Glenn Davidson
	Executives List Obstacles to Outsourcing HR Services Government Executive, August 29, 2007 – With quotes from Glenn Davidson
	The Challenge of Outsourcing as a Tool for HR Transformation - Results of the IPMA-HR Survey Series HIPMA-HR News, November 2006, by Glenn Davidson, Stan Lepeak and Elizabeth Newman
	HR Optimization Through Shared Services: The State of Michigan’s Experience IHRIM LINK, March 2006, by Jim Farrell
	Public-Sector Organizations as HRO Providers HRO Today, July/Aug 2005
	Man and Machine: Technology and People Management in Government GovExec.com, June 15, 2006 – With quotes from Glenn Davidson
	Best Bets: Top Contracting Shops Share Their Secrets Government Executive , August 15, 2006 - With quotes from Glenn Davidson

Outsourcing Management

Basic Principles

	Protecting Your Company's Security Posture When Doing Business OffShore By Vicki Phelan, Cliff Justice and Charles Arnold, EquaTerra, pharmpro.com, September 25, 2008
	10 Financial Differentiators to Look for in an Outsourcing Transaction Computer World, December 10, 2007 – by David Brown
	How Productive Friction Creates Good BPO Governance Global Services, April 24, 2006 – by Cathy Hyatt
	Eight Principles of Good Outsourcing Governance Computerworld, November 2004, by Cathy Hyatt
	Outsourcing Management: The Hard Work OutsourcingCentral, by David Karabinos
	Creating Centers of Excellence By Mark Hodges
	A Disciplined Outsourcing Process CEO Journal, September 2004, by Dave Zink
	Outsourcing Thought Leadership

Elements of Outsourcing Management

	How to Get Outsourcing Satisfaction Tekrati, May 24, 2006
	Selecting the Best Service Provider HR Executive, March 9, 2006 – By Lowell Williams
	Benchmarking Takes Root informationweek.com, Oct 2005 - With quotes by Stan Lepeak
	Effective Outsourcing Governance: Key Governance Elements that are Often Overlooked By Cathy Hyatt
	Business Process Outsourcing Requires a Fresh Approach to Governance and Contracting

Relationship Management

	Shared Services Executives Insight to Innovate The Shared Service & Outsourcing Network – By Charles Arnold, Managing Director, EquaTerra
	Managing Vendors HR Executive, April 2006 – By Lowell Williams
	From Art to a Science HRO Today, April 2004, by David Karabinos
	Relationship Management: Time for a Comprehensive Approach
	Relationship Management in the Sourcing Lifecycle
	Keys to Successful BPO Relationships

	Accessible Globalization: The Anti-megadeal Movement Global Services, May 29, 2006 – By Lee Ann Moore
	Share and Share Alike FDI Magazine.com, Sept 2005
	Out of Site, Out of Mind Managing Offshore, August 2005
	Bundled Outsourcing: Proceed with Caution Business Finance, July 2005
	SAP Sets New Standards for Business Process Outsourcing SAP.com, April 12, 2005
	Managing Service Delivery HRO Today, March 2004, by David Karabinos

Supply Chain

Evaluating Supply Chain Transformation: Benefits, Caveats and Market Trends

	Leading the Outsourcing Agenda: A Procurement Opportunity by: David Downs – Principal Consultant Keith Molloy, European Lead, Supply Chain Advisory Services Robin Shahani, Managing Director, Global Supply Chain Advisory Services
	Good Outsourcing Requires Good Governance Supply Chain Management Review, March 2007 – By Robin Shahani
	Procurement Outsourcing: Time for Transformation European Leaders in Procurement, August 14, 2006, - by Robin Shahani
	Best Bets: Top Contracting Shops Share Their Secrets Government Executive , August 15, 2006 - With quotes from Glenn Davidson
	Procurement and FAO: A panel of industry experts weighs in on the impact of outsourcing procurement FAO Today, May 2006 - With quotes from Patrice Gilles
	Procurement Outsourcing: A Pathway to Value or a Road to Nowhere? European CPO Club, March 2006, With content from Patrice Gilles
	Global Source: The relentless spread of globalization has drawn a variety of responses from manufacturers The Manufacturer, March 10, 2006 – With quotes by Patrice Gilles
	Procurement Outsourcing Rising HRO Today, October 2003 – by Mark Toon

Aberdeen Group's Retail Strategic Sourcing Report