EquaTerra Expands in Michigan - Opens Global Solution Center in Grand Rapids
Houston (13 January, 2010) - EquaTerra, a business advisory firm known for helping companies optimize internal support functions across the globe, opens a Global Solution Center (GSC) in Grand Rapids, Michigan. The GSC will provide EquaTerra with efficient and cost-effective services from a centralized location. Grand Rapids offers a highly skilled workforce at a reasonable cost combined with first class facilities and communications. The Grand Rapids center will initially provide English language support services to EquaTerra's global client base, and Spanish language capabilities will be added during 2010. The GSC is expected to grow to more than 100 people over the next couple of years, and EquaTerra will open additional facilities in 2011 and 2012 to expand language skills and provide 24-hour continuous service capabilities.
"Our clients seek our help as they develop strategies and evaluate service delivery models for their changing global footprint. Much of our client work requires face-to-face interaction, as it involves large-scale change initiatives impacting mission-critical business processes and technology. However, we have determined that some work may be performed off-site to improve efficiency and cost effectiveness," said Mark Robinson, Chief Operating Officer for EquaTerra. "In creating this first Global Solution Center, we considered options in every country where we have operations, and selected Michigan based on time zone, talent and cost."
EquaTerra expects this center to facilitate innovation for its clients around the globe. According to EquaTerra CEO Mark Toon, "We operate in 19 countries, provide services in many more, and recognize the value to our clients and to our company of co-locating services that can be performed remotely without impacting the quality of our services or the value we provide. Michigan fits all of our business requirements, and is an ideal location for our first Global Solution Center. We have been operating pilot projects out of the GSC for the last several months, and have reached the point where GSC contributors integrate seamlessly with our on-site teams."
For more information about EquaTerra's Global Solution Center, contact Jon Lambert at jon.lambert@equaterra.com.
About EquaTerra
EquaTerra sourcing advisors help clients achieve sustainable value in their IT and business processes. Our advisors average more than 20 years of industry experience and have supported more than 2,000 transformation and outsourcing projects across more than 60 countries. Supporting clients throughout the Americas, Europe, Middle East, Africa and Asia Pacific, we have deep functional knowledge in Finance and Accounting, HR, IT, Procurement and other critical business processes. EquaTerra helps clients achieve significant cost savings and process improvement with internal transformation, shared services and outsourcing solutions. For more information, please contact Lee Ann Moore at +1 713 669 9292; www.equaterra.com.
North American Media Contact:
Kim Messerschmitt
Director of Marketing
+1 972 987 1686
kim.messerschmitt@equaterra.com
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