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This three-part Perspective series presents and analyzes the findings from a 2008 EquaTerra and Human Resource Executive® magazine market research study. This study assessed the current state of human resources (HR) organizations and their progress and success in performing as a strategic corporate asset. The study assessed the realities of HR transformation as a means to make HR groups more strategic, how organizations are pursuing HR transformation, and the role alternative service delivery models – like shared services or information technology and business process outsourcing (ITO/BPO) – are playing in enabling transformation. This study was a follow-up to a similar research effort conducted in 2005.

Part Two reviews the role of alternative service delivery models like shared services and outsourcing in making HR more strategic.

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